Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic

YOUNG SUH

Charlotte,NC

Summary

Methodical Application Support Analyst accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Application Support Specialist

Ryder Logistics
02.2021 - 06.2024
  • Application support of DTS Operations oriented applications such as TMW, Geotab, and RyderDrive
  • 1+ year of experience in SQL consisting of executing queries, updating tables and databases, and client profile configuration
  • On-call support via Ring Central to handle priority instances
  • Knowledge of Payroll/Billing operations used to complete high importance tasks such as Billing Rate Changes
  • Updating and maintaining accurate data in databases for specified locations.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.

Tech Support

Ult Customs
08.2020 - 02.2021
  • Disassembled and repaired or replaced loose, worn, or defective components and wiring, using hand tools
  • Counts, scans, and receives inventory
  • Inspects, triages, tests, and repairs complex defective wireless electronics, such as laptops, tablets, and gaming consoles
  • Managed and maintained POS systems
  • Read technical manuals, conferred with users and conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Explained technical service issues to technical and non-technical audiences, generating support and establishing clear lines of communication between parties.

IT Consultant

Osaka Japanese Cuisine
04.2017 - 08.2020
  • Configured and maintained the
    restaurant's LAN connection.
  • In-Field IT support of POS systems, software management, and connectivity issues.
  • Installed and configured Microsoft Office.
  • Managed and updated restaurant's website
    using Wix.
  • Created service level agreement for IT operational functions and help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.

Education

CompTIA A+ Certificate -

Per Scholas
06.2022

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Central Piedmont Community College
01.2022

Skills

  • Fast learning
  • CompTIA A certified IT professional
  • Performance Optimization
  • End-User Training
  • Application support
  • Status Reporting
  • Problem Resolution
  • Data Analysis
  • Maintenance and troubleshooting
  • Security Protocols
  • System monitoring
  • Technical Support
  • Incident Management

Accomplishments

  • Achieved short queue times through effectively helping with direct on-call support and efficient ticket resolution.
  • 3rd highest ticket resolution by volume in my dept. at Ryder with many 5 star customer reviews for excellent customer service and personalized support.

Certification

  • CompTIA A+

Software

Geotab

TMW

ELD Logistics

SalesForce

SQL

Timeline

Application Support Specialist

Ryder Logistics
02.2021 - 06.2024

Tech Support

Ult Customs
08.2020 - 02.2021

IT Consultant

Osaka Japanese Cuisine
04.2017 - 08.2020

CompTIA A+ Certificate -

Per Scholas

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Central Piedmont Community College

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