Summary
Overview
Work History
Education
Skills
Timeline
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YOUNG SUN

Harrisburg,PA

Summary

Experienced customer service professional, bilingual in Korean and English, with strong multi-tasking abilities and able to adapt to different personalities as well as situations. Equipped with a willingness to take on added responsibilities to meet team goals. I come with the ability to build and protect customer loyalty and company reputation.

Overview

11
11
years of professional experience

Work History

CONTROL ROOM OPERATOR

UPS
07.2022 - Current
  • Well versed in different positions in the control room such as ASX, yard control, Outbound and Small Sort Human Machine Interface.
  • All of these roles ensure the safety, efficiency, and smooth operation of equipment and systems while adhering to established protocols and procedures.
  • Promptly respond to alarms, alerts, and emergency situations by taking appropriate actions to mitigate potential risks, maintain safety, and minimize downtime
  • Collaborate and communicate effectively with team members, supervisors, and other departments to ensure seamless coordination of activities and facilitate a smooth flow of information regarding operations and incidents
  • Identify, troubleshoot, and resolve technical and operational issues in a timely manner to minimize disruptions and maintain the efficiency of the control room operations

Returns Processor/ Warehouse Associate

D&H Distributing
02.2022 - 02.2023
  • Handle returns according to vendor’s requirements/policies which call for great attention to detail.
  • Coordinate with warehouse receiver to return product back into inventory for resale and/or palletize for transfer to retail stores.
  • Able to assist in different areas/departments of the warehouse.
  • Requires physical activities - includes off-loading and generally moving returns; involves heavy manual lifting.
  • Required to plan tasks in accordance with requirements such as productivity goals and within time limits.
  • Maintain accurate records/documentation associated with all work.
  • Immediately report problems/failures that may impact the company.

MAINTENANCE ADMINISTRATOR

CH Sun Maintenance
02.2020 - 01.2022
  • Ensured that facilities were in excellent operating condition based on the individual company's needs and desires
  • Trained new staff which improved performance and increased results
  • Maintained appropriate inventory levels and ensured distribution of supplies to work areas and staff for smooth and satisfactory daily operations
  • Assisted staff when needed to ensure continuity of operations
  • Managed complaints and concerns by responding swiftly and efficiently and provided face to face meetings to build trust and better communication.

TELLER/ ATM AND VAULT CUSTODIAN

Chase Bank
01.2018 - 02.2020
  • Translated transactions for Korean and Spanish speaking clients
  • Kept inventory and performed duties of the secure ATM machine and the vault in order to ensure a system for clients that is always trustworthy and efficient
  • Carried out high security protocol with professionalism in order to safely and efficiently carry out procedures and transactions
  • Resolved customer complaints and concerns without escalation which built customer loyalty and trust
  • Protected bank operations and client confidence with professionalism and respect for both the company and customers.

RECEPTIONIST

Orthopedic Surgery of Dr. Benjamin Song, MD
03.2015 - 12.2017
  • Assisted patients requiring urgent surgery or treatment with medical and financial concerns
  • Translated medical and billing information for Korean patients
  • Demonstrated multi-tasking abilities by utilizing a multi-line telephone system while performing clerical duties with a professional, level headed demeanor
  • Entered data in Aprima software to keep records of patient record and files
  • Acted as a liaison by organizing and vetting meetings with multiple vendors and facilities.

BARISTA/ FOOD HANDLER/ CASHIER

Cake House
06.2013 - 03.2015
  • Translated transactions for Korean and English speaking customers
  • Trained new hires on company and customer service protocols
  • Resolved team member disputes and customer complaints and escalated only when necessary
  • Memorized every menu item's prices & ingredients in order to provide excellent customer service
  • Demonstrated multi-tasking and delegating abilities with professionalism when performing front of the house and back of the house duties
  • Greeted guests with superior customer service by tending to their individual needs and desires while being fast and efficient.

Education

High School Diploma -

Daniel Pearl Journalism & Communications Magnet
Van Nuys, CA
06.2013

Skills

  • Bilingual in Korean & English
  • Fast learner with strong adaptability
  • Experienced in building customer loyalty
  • Strong communication skills
  • Accepts responsibility and learns from constructive criticism
  • Well versed in multitasking & teamwork
  • Radio Communications
  • System monitoring
  • Stress Tolerance
  • Shift Handover
  • Dispatching

Timeline

CONTROL ROOM OPERATOR

UPS
07.2022 - Current

Returns Processor/ Warehouse Associate

D&H Distributing
02.2022 - 02.2023

MAINTENANCE ADMINISTRATOR

CH Sun Maintenance
02.2020 - 01.2022

TELLER/ ATM AND VAULT CUSTODIAN

Chase Bank
01.2018 - 02.2020

RECEPTIONIST

Orthopedic Surgery of Dr. Benjamin Song, MD
03.2015 - 12.2017

BARISTA/ FOOD HANDLER/ CASHIER

Cake House
06.2013 - 03.2015

High School Diploma -

Daniel Pearl Journalism & Communications Magnet

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