YoungHae Park-Palabrica
Ellicott City,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Vocational Rehabilitation Counselor
Maryland State Government
Towson, MD
07.2024 - Current
- Participated in interdisciplinary team meetings with other professionals from different fields in order to coordinate care plans.
- Collaborated with employers to create customized jobs or worksite accommodations for disabled clients.
- Evaluated and assessed the abilities, skills, interests, and needs of clients to determine their vocational goals.
- Monitored client progress towards employment goals through regular follow-up meetings or phone calls.
- Analyzed labor market trends in order to make informed decisions regarding placement options.
- Counseled family members of disabled individuals on ways they can better support their loved one's career aspirations.
- Provided individualized job counseling services in areas such as resume writing, interviewing techniques, and job search strategies.
- Maintained accurate records of client progress including case notes, assessments, IPEs, service plans.
- Recommended appropriate assistive technology solutions based on an individual's unique needs.
- Provided guidance on applying for disability benefits such as Social Security Disability Insurance or Supplemental Security Income.
- Actively participated in professional development activities such as seminars or webinars related to vocational rehabilitation best practices.
- Developed Individual Plans for Employment with each client to identify short-term objectives that lead to long-term employment goals.
- Researched available training programs that could help enhance a client's employability skillset.
- Managed load of multiple cases on consistent basis.
- Connected individuals with relevant community resources and coordinated referrals.
- Helped individuals address disabilities and put together career plans.
- Coordinated resources and services between state agencies and private organizations to ensure successful transition into the workforce.
Associate Director/Manager
Gallaudet University
Washington, D.C.
10.2012 - 01.2024
- Assisted students with the application process to ensure all application materials were accurately submitted and followed up with students to obtain any missing or incomplete material.
- Adjudicated completed applications from secondary, transfer, and non-traditional students as the primary decision-maker for the department.
- Rated and ranked merit-based scholarships based on test scores and grade point averages and recommended nominees to the director.
- Developed proposals for improvements to organizational policies regarding admissions to improve access to education and increase enrollment.
- Identified errors in reporting systems and worked with staff to produce reliable findings.
- Accountable for an annual budget of $300K.
- Integrated the values, mission, and vision of the organization into all aspects of recruiting and enrollment.
- Processed and evaluated 600–800 potential new students per year.
- Partner with 500+ secondary and post-secondary education programs to locate potential candidates.
- Developed marketing strategies with the adult learning program coordinator to reach non-traditional deaf and hard-of-hearing (DHH) students, and with the international affairs coordinator to reach students in other nations.
- Collected and researched enrollment performance data for review, analysis, and reporting.
- Provided management with data analysis studies and present findings at progress meetings to guide policy and procedures.
- Interviewed prospective students.
- Met with students and their families to address questions about the school, educational programs, and other related topics.
- Communicated the organization’s mission, vision, and values.
- Delivered online and live presentations to prospective students and their families in group settings to present school and program information.
- Traveled to local, regional, and national conferences to stage exhibitions and hosted family luncheons to present available education and financial aid programs.
- Facilitated online testing via SAT/ACT testing facilities to provide free tests to prospective students.
- Built partnerships with other internal departments and external agencies to improve recruitment capability or facilitate student enrollment preparation.
- Researched laws, guidelines, and regulations surrounding education, such as Cleary Act programs and federal student aid programs to develop strategic planning for the department.
- Interviewed and hired contractors, negotiated salary, defined the scope of work, evaluated work, and wrote performance appraisals.
- Attended weekly staff meetings with management, served on the interview, international scholarships, enrollment marketing, enrollment revenue, and new student orientation committees; and chaired the interview search and hiring search committees.
- Consulted immediate supervisors and HR personnel on material such as position descriptions, job analysis, market pay scales, unusual challenges, and qualifying standards.
- Collaborated with immediate supervisors and HR hiring staff to prepare position descriptions and functional statements for jobs.
- Drafted and prepared job announcements and evaluated applications, ranking top candidates for consideration.
- Assisted supervisors and HR staff with qualification/disqualification of candidates.
- Offered subject matter expertise regarding the hiring of DHH candidates as to the capability of the organization to make reasonable accommodations for the performance of duties for specific jobs.
- Collaborated with Admissions and International Affairs to develop an international marketing program to improve communication between departments and increase international awareness of the university’s programs in early 2023.
- As a result, received positive feedback from recruiters interacting with international students.
- Prospective DHH students were often unprepared, including not having ACT or SAT testing done.
- Partnered with the testing center to facilitate online testing for DHH students during COVID-19 pandemic and continued this practice afterward.
- As a result, helped to decrease application completion times by 65%, which reduced the response time to 48 hours.
- Petitioned the school to reduce the minimum transfer credit requirement from 80 units to 60, showing that this would increase enrollment significantly with no negative impact on education programs.
- The university agreed to the change, and as a result, conversion of nontraditional student applications to enrollments has increased by 75%.
Assistant Director
National Technical Institute for the Deaf (NTID) at Rochester Institute of Technology (RIT)
Rochester, NY
01.2003 - 01.2005
- Collaborated with a team of 15 admissions counselors.
- Conducted live interviews and video chat interviews with deaf, hard-of-hearing, and hearing-enabled high school and college transfer students in eastern NY to increase institute enrollment.
- Created and conducted tours and receptions with Visitation Coordinator and Alumni Office.
- Presented personal and group presentations and open house events for prospects and their families.
- Researched and analyzed market data to identify prospective students in target markets.
- Assisted marketing teams with planning and marketing material development.
- Accountable for an annual budget of $50K for hosting recruitment events.
Admissions Counselor
NTID at RIT
Rochester, NY
01.2001 - 01.2003
- Screened student applications to NTID and other programs at RIT for eligibility and referred students to appropriate programs.
- Traveled nationwide and presented information on available programs and services to deaf, hard-of-hearing, and hearing-enabled high school and college transfer-eligible students with a strong emphasis on available Associate and Bachelor degree programs.
- Corresponded with applicants via email, letter mail, and telephone to guide them through the application process.
- Interviewed prospective enrollees and their families privately and in groups, assessed students for eligibility, and made recommendations to Undergraduate Director for final adjudication of applications.
Recruitment Coordinator
NTID at RIT
Rochester, NY
01.1999 - 01.2000
- Supported the Admissions Office with travel planning and training for a three-person admissions recruiter team.
- Coordinated travel plans with college fairs and high school college visit days.
- Trained new recruiters on presentation skills and provided tips and tricks for delivering better PowerPoint presentations to the students they were recruiting.
Education
Bachelor of Science - Multidisciplinary Studies
Rochester Institute of Technology
Rochester, NY01.1997
Associate of Science - Laboratory Technology
Rochester Institute of Technology
Rochester, NY01.1992
Some College (No Degree) - Human Resources Development
Capella University Online
Minneapolis, MNSome College (No Degree) - Human Resources Management
Capella University Online
Minneapolis, MNSkills
- Recruiting
- Case management
- Vocational assessment
- Assistive technology
- Labor market analysis
- Individualized planning
- Community resource coordination
- Team collaboration
- Career planning
- Disability knowledge
- Resource advocacy
- Caseload management
- Vocational evaluation
- Documentation skills
- Problem-solving aptitude
- Adaptability
- Interpersonal skills
- Teamwork and collaboration
- Rehabilitation research
- Business Communications
- Process Improvement
- Program Management
- Leadership
- Training & Development
- Interviewing
- Outreach & Relationship Management
- Customer Relations
Affiliations
- Asian Pacific Islander Association, Staff Advisor, 01/01/19, Present
- Greater Washington Asian Deaf Association, Member, 01/01/12, Present
- Greater Washington Asian Deaf Association, Board Member, 08/01/16, 07/01/19
- Greater Washington Asian Deaf Association, Senior Citizen Ambassador/Coordinator, 07/01/23, Present
- National Association for College Admission Counseling, Member, 01/01/03, Present
Software Proficiencies
- AWARE
- Adobe Right Signature
- SARA Communication Tools
- Slate Customer Relationship Management (CRM)
- WorkDay Platform Human Resources
- Hobsons Connect CRM
Selected Certifications
- Building Supportive Communities (Cleary Act and Title IX), Gallaudet University, 01/01/23
- Diversity Inclusion in the Modern Workplace, Gallaudet University, 01/01/23
- Family Educational Rights and Privacy Act (FERPA) Training, Gallaudet University, 01/01/23
- Preventing Harassment Discrimination, Gallaudet University, 01/01/23
- Transformational Leadership, Gallaudet University, 01/01/19
Other Relevant Coursework
- Industrial/Organizational Psychology Practices in Human Resources Management, Capella University Online, 12/01/21
- Survey of Research Methods, Capella University Online, 12/01/21
Personal Information
Citizenship: U.S. Citizen
Languages
American Sign Language
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Vocational Rehabilitation Counselor
Maryland State Government
07.2024 - Current
Associate Director/Manager
Gallaudet University
10.2012 - 01.2024
Assistant Director
National Technical Institute for the Deaf (NTID) at Rochester Institute of Technology (RIT)
01.2003 - 01.2005
Admissions Counselor
NTID at RIT
01.2001 - 01.2003
Recruitment Coordinator
NTID at RIT
01.1999 - 01.2000
Bachelor of Science - Multidisciplinary Studies
Rochester Institute of Technology
Associate of Science - Laboratory Technology
Rochester Institute of Technology
Some College (No Degree) - Human Resources Development
Capella University Online
Some College (No Degree) - Human Resources Management
Capella University Online
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