Youngnan Saldana
Antelope,CA
Summary
I am seeking to put my skills and knowledge into a work environment that can benefit a hard working and quick learning individual. I am a great problem solver and work well with others.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
King's Wigs And Beauty Supply
09.2013 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Community Director
JCM Partners
05.2017 - 10.2019
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
Leasing Agent
JCM Partners
09.2015 - 05.2017
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Assistant Manager
Mrs. Fields
06.2010 - 01.2013
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Education
Bachelor of Arts - Child Development
Sacramento State
Sacramento, CA12.2021
High School Diploma -
Antelope High School
Antelope, CA05.2012
Skills
- Customer Relations
- Shift Scheduling
- Store Opening and Closing
- Staff Management
- Regulatory Compliance
- Team Building and Leadership
- Process Improvements
- Customer Experience
- Attention to Detail
- Mentoring and Coaching
- Upselling and Cross Selling
- Marketing and Promotions
- Inventory Counting
- Sales Strategies
- Microsoft Office Suite
- POS Systems Operations
- Time Management
- Sales Growth
- Sales Expertise
- Rent Collection
- Meeting Facilitation
- Tracking Spreadsheets
- Due Diligence
- Lease Documents
- Customer Acquisition
- Resident Satisfaction
- Resident Relations
- Proficient in AppFolio
- Time management
- Conflict resolution
- Organizational skills
- Public speaking
- Project management
- Effective communication
Languages
Korean
Native or Bilingual
Timeline
Assistant Community Director
JCM Partners
05.2017 - 10.2019
Leasing Agent
JCM Partners
09.2015 - 05.2017
Assistant Store Manager
King's Wigs And Beauty Supply
09.2013 - Current
Assistant Manager
Mrs. Fields
06.2010 - 01.2013
Bachelor of Arts - Child Development
Sacramento State
High School Diploma -
Antelope High School
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