YounHee Shin

Clinical Support & Patient Care:

Provided chairside assistance during dental and orthodontic procedures, including removal/replacement of orthodontic bands, patient education on procedures, and post-treatment care instructions to ensure patient safety, comfort, and compliance with clinical protocols.

Administrative & Insurance Management:

Verified and recorded patient insurance information, prepared and submitted billing codes electronically through insurance portals, maintained accurate treatment records, and handled correspondence with insurance companies and legal representatives.

Scheduling & Office Operations:

Managed patient appointments, resolved inquiries, monitored inventory, and performed end-of-day closing duties to support efficient clinic workflow.

Customer Service & Transaction Handling:

Operated cash register, prepared beverages, and performed inventory checks during high-demand periods (e.g., holiday events), ensuring accuracy, quality, and timely service.

Technical Training & Certification in Progress: Currently completing dental X-ray course, preparing for licensure exam in January, with plans to obtain RDA certification to enhance clinical capabilities.