CJ Mitchell
Fort Myers
Summary
CJ Mitchell is a Highly dedicated and customer-focused professional with extensive experience delivering exceptional service and demonstrating unwavering professionalism. Skilled in cultivating positive client relationships, resolving issues efficiently, and maintaining a high standard of integrity in every interaction. Adept at multitasking in fast-paced environments, consistently exceeding expectations while supporting team goals. Recognized for strong communication, problem-solving, and interpersonal abilities that contribute to organizational success.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Permanent Substitute Teacher
Gateway Charter High School
01.2025 - Current
- Deliver structured lessons that adapt to multiple learning styles, increasing comprehension and engagement. Create classroom environments that promote participation, confidence, and active learning. Provide real-time feedback to reinforce understanding and close learning gaps quickly. Step into new classroom seamlessly, maintaining continuity and minimizing disruption to learning. Track attendance and performance data to monitor progress and support accountability.
Automotive Sales Consultant
Germain Toyota
01.2024 - 01.2025
- Educate customers on products and processes, ensuring clear understanding and confident decision-making. Simplified complex information for customers to digest knowledge of process leading to improvement within customer comprehension and trust. Adjusted communication style to match individual needs, increasing engagement and satisfaction. Reinforced key information through repetition and clarification to improve retention. Built rapport quickly, creating a positive environment that encouraged questions and learning or products.
Logistics Manager
Scotlynn USA
01.2022 - 01.2024
- Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions. Produced high-quality, engaging content for social media, email marketing, and the company's blog.
Customer Service Representative
Quality Life Center
2021 - 01.2022
- While employed Quality Life Center I designed and facilitated onboarding sessions that helped volunteers feel confident and prepared from start date. Delivered ongoing coaching and guidance, increasing retention and engagement. Created structured materials and processes to improve training consistency and clarity. Fostered a welcoming environment that encouraged participation and continuous learning. Partnered with leadership to update processes, improving program effectiveness and outcomes.
Revenue Specialist II
State of Florida Department of Revenue
2019 - 2021
- Managed revenue collection processes to ensure compliance with state regulations.
- Analyzed taxpayer data to identify discrepancies and recommend solutions.
- Coordinated communication between departments to streamline revenue reporting procedures.
- While employed with the Florida Department of Revenue I educated clients on policies and procedures, improving understanding and compliance. Guided individuals through complex processes, reducing errors and rework. Provided clear, actionable feedback to ensure accurate task completion. Maintained detailed records to support tracking, reporting, and accountability.
Managed Repair Representative/Claims Adjuster
Progressive Insurance
01.2012 - 01.2019
- Explained policies and procedures in a way that improved customer understanding and confidence. Coached customers through multi-step processes, ensuring successful outcomes. Adjusted communication approach to meet diverse needs, improving engagement and clarity. Managed high caseloads while maintaining quality interaction and consistent support.
Licensed Banker
Washington Mutual/Chase Bank
01.2007 - 01.2012
- Educated customers on financial products, enabling informed decision-making. Simplified complex financial information into clear, easy-to-understand guidance. Built trust through patient, supportive communication that encouraged questions and learning. Maintained precise documentation while delivering high-quality customer service.
Education
Bachelor of Science - Health Science
Florida Agricultural & Mechanical University
Tallahassee, FL12.2006
Skills
- Logistics
- Sales
- Customer Service
- Inter-personal relationships
- Strategic thinking
- Real Estate
- Financial Advising
- Benefits consulting
Certification
- Youth Mental Health Insider
- 215 Insurance license
- FL realtor
- FL notary public
Timeline
Permanent Substitute Teacher
Gateway Charter High School
01.2025 - Current
Automotive Sales Consultant
Germain Toyota
01.2024 - 01.2025
Logistics Manager
Scotlynn USA
01.2022 - 01.2024
Managed Repair Representative/Claims Adjuster
Progressive Insurance
01.2012 - 01.2019
Licensed Banker
Washington Mutual/Chase Bank
01.2007 - 01.2012
Customer Service Representative
Quality Life Center
2021 - 01.2022
Revenue Specialist II
State of Florida Department of Revenue
2019 - 2021
Bachelor of Science - Health Science
Florida Agricultural & Mechanical University