Yourden Mundy
Jamaica
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers and I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant
Northwell Health STARS Rehabilitation
01.2025 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
Pet Counselor
Pawsability
10.2024 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Customer Service Representative
Whizz E-Bike Rental
03.2024 - 10.2024
- Assist clients in selecting the perfect bicycle model based on their needs and preferences
- Maintain meticulous documentation related to rental or sales transactions
- Communicate effectively with clients in person
- Cultivate a positive and welcoming environment in the customer area
- Perform additional tasks as assigned
Professional Dog Walker
Flipz Pet Care
10.2023 - 03.2024
- Maintained accurate records of dog walking routes, times, distances walked and any incidents that occurred during the walk
- Exercised sound judgment when faced with difficult situations such as aggressive dogs or hazardous conditions on the route
- Innovatively leveraged technology tools such as GPS tracking devices to enhance services provided
- Ensured safety by using appropriate leashes and collars for each dog and adhering to all local laws regarding pet control
- Successfully managed multiple dogs of varying sizes and temperaments on walks, demonstrating excellent handling skills
- Established trust with clients by acting responsibly at all times and respecting the privacy of their homes
Dog Daycare Attendant
Dogtopia
04.2023 - 08.2023
- Cleaned up after dogs by sweeping and mopping floors, shampooing carpets and removing pet waste from yards
- Maintained cleanliness of kennels, runs, and play areas to ensure proper hygiene for all animals
- Ensured health and safety of all dogs in daycare by monitoring behavior and providing appropriate playtime activities
- Socialized dogs by playing or supervising during group walks or games
Dog Walker
pupculture, LLC
09.2022 - 12.2022
- Followed safe and responsible dog walking practices
- Picked up and disposed of pet waste with waste bags
- Refilled water and food bowls to keep dogs properly hydrated and fed
- Ensured safe handling of dogs at all times, following company safety protocols
Administrative Assistant
Premier Ford Lincoln
10.2021 - 09.2022
- Developed and maintained filing systems for confidential documents and records
- Facilitated communication between different departments within the organization
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
Sales Associate
Nike
08.2021 - 05.2022
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted customers with product selection to ensure customer satisfaction
- Met and exceeded customer expectations by retrieving requested shoes from stockroom
- Provided helpful advice regarding product features and benefits based on customer needs
- Kept floor and stock areas consistent with store standards
- Collaborated with other sales associates to ensure smooth operations during peak hours
- Assisted in creating visually appealing displays that showcased featured products
Front-End Cashier
The Home Depot
04.2019 - 08.2021
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted with training and mentoring new team members
- Assisted customers with locating items throughout the store when needed
- Operated the POS system efficiently to ensure accurate transactions
- Identified fraudulent activities such as counterfeit currency or stolen credit cards
Customer Service Cashier
The Home Depot
04.2019 - 08.2021
- Processed returns and refunds efficiently according to company policy
- Answered questions about store policies on returns, refunds, exchanges
- Handled customer complaints and inquiries in a courteous and efficient manner
Cashier
Borough of Manhattan Community College Bookstore
08.2018 - 02.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Greeted customers upon entering the store and provided assistance throughout their visit
- Tracked inventory levels for each book, alerting management of low-stock items
Bookseller
Barnes and Noble Booksellers
09.2019 - 01.2020
- Provided support during peak periods by helping customers locate items quickly or processing transactions efficiently
- Answered customer questions about upcoming releases, bestsellers and staff picks
- Provided excellent customer service by answering questions about products, prices and services offered at the bookstore
- Located books for customers, ordering out-of-stock books upon customer request
- Approached customers to engage in conversation and help find products
- Shelved, arranged and organized product or space within store to maintain appealing sales floor
Shoe Sales Associate
Century21 Department Stores
11.2018 - 01.2019
- Performed opening and closing duties such as cleaning the store, counting cash drawers, organizing merchandise
- Operated cash register and accurately processed payments, returns, and exchanges
- Accurately processed customer payments using cash, credit cards, and checks
- Utilized problem solving skills to effectively handle difficult situations
Customer Service Representative
PLS Check Cashers
01.2018 - 11.2018
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Navigated multiple computer systems and applications and utilized search tools to find information
Education
Certificate - Medical Administrative Assistant
Stepful
OnlineCertification - Veterinary Science
Animal Behavior College
Online07.2023
Skills
- Ability to Work in a Team
- Ability to Multitask
- Computer Skills
- Ability to Work Under Pressure
- Adaptability
- Fast Learner
Timeline
Administrative Support Assistant
Northwell Health STARS Rehabilitation
01.2025 - Current
Pet Counselor
Pawsability
10.2024 - Current
Customer Service Representative
Whizz E-Bike Rental
03.2024 - 10.2024
Professional Dog Walker
Flipz Pet Care
10.2023 - 03.2024
Dog Daycare Attendant
Dogtopia
04.2023 - 08.2023
Dog Walker
pupculture, LLC
09.2022 - 12.2022
Administrative Assistant
Premier Ford Lincoln
10.2021 - 09.2022
Sales Associate
Nike
08.2021 - 05.2022
Bookseller
Barnes and Noble Booksellers
09.2019 - 01.2020
Front-End Cashier
The Home Depot
04.2019 - 08.2021
Customer Service Cashier
The Home Depot
04.2019 - 08.2021
Shoe Sales Associate
Century21 Department Stores
11.2018 - 01.2019
Cashier
Borough of Manhattan Community College Bookstore
08.2018 - 02.2020
Customer Service Representative
PLS Check Cashers
01.2018 - 11.2018
Certificate - Medical Administrative Assistant
Stepful
Certification - Veterinary Science
Animal Behavior College
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