Youri Antoine
Orlando,FL
Summary
Results-driven sales professional with a unique blend of sales acumen and technical expertise. Proven ability to achieve top sales rankings and deliver exceptional customer service. Adept in Java, network security, and versatile programming languages. Pursuing certifications in CompTIA Network+ and Security+. Passionate about technical skills to contribute to Information Technology projects and initiatives.
Overview
1
1
year of professional experience
Work History
Client Advisor
Bloomingdale's
05.2022 - 04.2023
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Oversaw training sessions for new team members, enhancing overall product knowledge and customer engagement.
- Provided exceptional customer service, resulting in 77% positive customer feedback and increased repeat business.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FL12.2025
Skills
● Programming Languages: C Java Python JavaScript
● AWS: VPC EC2 IAM S3 CloudTrail
● Certifications: CompTIA Network (Expected: January 2024) CompTIA Security (Expected: February 2024)
● Others: Linux RESTful APIs VPC WAN LAN VPN TCP/IP DNS DHCP Windows iOS Android
Projects
Secured a Linux Virtual Machine on Microsoft Azure
- Utilized Azure Network Security Groups to only allow necessary traffic by blocking ports
- Improved SSH security by changing the default port, disabling password-based authentications, and restricting root login
- Improved system security by installing and configuring tools such as OPNSense (firewall), Cacti (network monitor), Nesuss (Vulnerability Scanner)
Networking Labs
- Configured static IPv4 and IPv6 inter-VLAN routing across two networks
- Utilized Wireshark to analyze packets and understand their underlying protocols
Timeline
Client Advisor
Bloomingdale's
05.2022 - 04.2023
Bachelor of Science - Computer Science
University of Central Florida
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