Gregory Broome

• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Provide workflow guidance, workload management, and mentorship to the Member Support Team to optimize productivity and professional growth.
• Facilitate clear, efficient team communication and regular collaborative meetings to enhance operational alignment.
• Convert leads into active accounts, ensuring accuracy in data entry, account management, and records maintenance.
• Manage time and tasks effectively to meet deadlines, streamline processes, and drive continuous improvement.
• Conduct member onboarding and review sessions, actively ensuring client satisfaction and retention.
• Execute strategic projects and special assignments, coordinating closely with other departments and Executives.
• Develop and implement Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) to measure success and ensure consistency in workflows.
• Create detailed workbench breakdowns and workflow tracking tools to improve task management and operational efficiency.
• Regularly evaluate team performance, providing constructive feedback to foster continuous improvement and accountability.

• Adapted procedures to mitigate issues and improve deficiencies.
• Reassessed quality control measures at systemic level to proactively identify non-conformances.
• Revised procedures to address deficiencies comprehensively.
• Advised and led process improvement team with deliberation, leadership and strategic planning.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Liaised between Exceptions and other Managers and departments, providing project updates and consultation.
• Conducted data review and followed standard practices to find solutions.
• Prepared reports to dispense information for production teams and compiled information supporting long-term company development and success.
• Coached and trained team members in techniques necessary to complete job tasks.

• Successfully managed diverse teams in Order Filling and RSR operations, group projects while maintaining adaptability.

• Implemented process improvements leading to increased efficiency and reduced errors.

• Trained and mentored over 64 associates on equipment and processes, ensuring a well-prepared and knowledgeable workforce.

• Conducted audits across multiple departments to ensure adherence to safety standards and proper procedures.

• Led and participated in projects such as warehouse profiling, MTR for QA, and warehouse ergonomics improvements.

• Oversaw the 5S initiative for equipment parking and warehouse taping, resulting in a more organized and efficient workspace.

• Assisted in inventory management and procurement activities, ensuring accurate tracking and availability of resources.

• Cross-trained in various departments, providing flexibility and adaptability to meet the needs of the company.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Designed and implemented tools to support strategic value chain optimization initiatives.
• Extracted and interpreted data patterns to translate findings into actionable outcomes.
• Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.
• Partnered with internal managers to deliver client proposals and presentations and increase department sales revenues.
• Cultivated strong relationships with vendors and partners supporting administrative operations.

• Optimized production by supervising workers and identifying problematic areas
• Improved efficiency with equipment layout plans and recommended new processes
• Validated labor standard time with time studies and analyzed production data for decision-making
• Generated detailed reports outlining potential solutions and coached employees in adapting new processes
• Reviewed and revised production schedules
• Developed leaner and more cost-effective manufacturing processes