Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lycayle Hurd

Chicago,IL

Summary

Highly organized and resourceful professional with experience in childcare, seeking to leverage my compassion, communication skills, and attention to detail, effectively in a healthcare support role. Committed to contributing to efficient operations and a positive patient experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Child Development Associate

Brainbox Literacy Center
03.2023 - Current
  • Creating and implementing age appropriate curricula for children 3-5 years old
  • Providing resources and education to parents/families in order to increase knowledge and advocacy skills.
  • Observing children to recognize and maintain strong awareness of developmental progress.
  • Providing individualized support for each child's needs

Childcare Assistant Teacher

Kreative Kidz II
03.2018 - 02.2023
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Monitored classroom of over 15 children to verify safe and secure environment.
  • Established positive relationships with students and families.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.

Patient Access Representative/Unit Secretary

Franciscan Health
06.2015 - 03.2018
  • Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
  • Conducted follow-up calls to patients for appointment reminders, reducing no-show rates significantly.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed approximately 40 incoming calls, faxes, etc per day from patients, referring providers, etc

Education

Associate of Arts -

South Suburban College
South Holland, IL

Skills

  • Documentation and record keeping
  • Curriculum planning
  • Health and safety
  • Adaptability and flexibility
  • Communication and interpersonal skills
  • Attention to detail
  • Report writing
  • Collaborative and Team-oriented

Accomplishments

  • -CPR Certified
  • -ServSafe Food Handler
  • -Currently enrolled in CDA course

Certification

  • Certified Phlebotomy Technician

Timeline

Child Development Associate

Brainbox Literacy Center
03.2023 - Current

Childcare Assistant Teacher

Kreative Kidz II
03.2018 - 02.2023

Patient Access Representative/Unit Secretary

Franciscan Health
06.2015 - 03.2018

Associate of Arts -

South Suburban College

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