Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tim Butts

Tim Butts

Conway,NH

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

11
11
years of professional experience

Work History

General Manager

Hampton Inn & Suites
North Conway, NH
10.2022 - 12.2024
  • Led operational improvements to enhance guest satisfaction and staff efficiency.
  • Implemented strategic initiatives, optimizing revenue streams, and elevating service standards.
  • Fostered a team-oriented environment, promoting effective communication, and shared goals among staff.
  • Analyzed performance metrics to drive operational excellence, and streamline processes.
  • Improved the properties' Quality Assurance score by 19% in less than a year.
  • Created comprehensive budgets and forecasts for the hotel's financial planning.
  • Conducted quarterly meetings for the owners, breaking down the P&L.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Director of Sales

Hampton Inn & Suites
North Conway, NH
12.2017 - 10.2022
  • Monitored trends in guest travel habits, market conditions and competitor actions to adjust sales goals and strategies
  • Drove revenue totals by bringing in over $100,000 in sales, in my first six months
  • Raised group ADR immensely across the board, $95 in October alone
  • Directed and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Worked closely with the General Manager to strategize rates in order to maximize revenue.

Assistant Manager

Gallery
Greensboro, NC
01.2016 - 10.2017
  • Aided the company owner in everything from setting up multiple showrooms for Furniture Market, to maintaining client relations
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Other duties included: restoring furniture, keeping organized folders on all current clients, solely overseeing a showroom during Fabric
  • Market, among many other tasks.

Front Desk Representative/ Wedding Coordinator

Home 2 Suites By Hilton
Greensboro, NC
08.2016 - 01.2017
  • Greeted all guests in a kind, professional manner
  • Balanced all rebates and other miscellaneous charges
  • Dealt with contacts for wedding blocks, averagely consisting about 50 rooms, as well as the meeting room
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Planned coverage needs and organized services to support incoming special events.

Front Desk Representative/Maintenance/Houseman

Hampton Inn
Greensboro, NC
09.2013 - 02.2016
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Managed numerous projects simultaneous within budgetary restrictions
  • Resolved part and assembly discrepancies
  • Set up and cleaned banquet and conference rooms
  • Consistently meet and exceeded department expectations for productivity
  • Implanted high impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Education

Hospitality & Tourism Management - Hospitality and Tourism Management

Florida Atlantic University
Boca Raton, FL
04-2020

G.E.D -

Merlo Station High School

Skills

  • Training and development
  • Risk mitigation
  • Efficient multi-tasker
  • Sales
  • Advertising and marketing
  • Performance improvements
  • Staffing
  • Staff motivation
  • Problem resolution
  • Profit and loss accountability
  • Budget writing and management
  • Vendor partnerships

Affiliations

  • Sit on the Board of Directors for the Mt. Washington Valley Chamber of Commerce.

Timeline

General Manager

Hampton Inn & Suites
10.2022 - 12.2024

Director of Sales

Hampton Inn & Suites
12.2017 - 10.2022

Front Desk Representative/ Wedding Coordinator

Home 2 Suites By Hilton
08.2016 - 01.2017

Assistant Manager

Gallery
01.2016 - 10.2017

Front Desk Representative/Maintenance/Houseman

Hampton Inn
09.2013 - 02.2016

Hospitality & Tourism Management - Hospitality and Tourism Management

Florida Atlantic University

G.E.D -

Merlo Station High School

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Tim Butts