Amber G. Soutthivong
Mankato,MN
Summary
Highly motivated and committed worker with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant
Progressive Living, Inc.
07.2022 - 06.2023
- Answered and managed incoming calls while recording accurate messages for distribution to office staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Run background information using Netstudy 2.0
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on Starservices.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Registered Medical Assistant
Mankato Clinic Dermatology
08.2019 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with biopsies, including preparing the exam room and setting up sterile tray.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered phone calls and messages, and handling patient inquiries.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Barista
Tii Cup
11.2018 - 06.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
Machine Operator
Masterworks Manufacturing
08.2015 - 05.2018
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained organized work area by cleaning and removing hazards.
Dietary Aide
Cerenity Senior Care
04.2014 - 04.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Monitored food safety and sanitation standards in food service areas.
- Used slow periods to restock supplies.
Education
Associates - Medical Assistant
Minneapolis Business College
Roseville, MN06.2019
High School Diploma -
Harding Senior High School
Saint Paul, MN06.2015
Skills
- Call Answering and Routing
- Filing
- Documentation
- Serve Customer Needs
- Data Entry and 10-Key
- Team Bonding
- Organizing and Categorizing
- Front Office Management
- Grammar Understanding
- Medical Terminology
- Verbal and Written Communication
- Payment Processing
- Manage Calendars
- ICD-9 ICD-10
- Patient Charting
- Recording Vital Signs
- Patient Health Information Access
- Simple Dressings
- Administrative Duties
- Electronic Medical Record
- Patient Medical Histories
- Phlebotomy
- Privacy and Confidentiality
- Sterile Procedures and Techniques
- Exam Room Preparation
- Medical Histories and Vital Statistics
- Medical Procedures Understanding
- Keyboarding: 52 WPM
Languages
Hmong
Certification
- RMA - Registered Medical Assistant (AMT)
- First Aid/CPR Certified
Timeline
Office Assistant
Progressive Living, Inc.
07.2022 - 06.2023
Registered Medical Assistant
Mankato Clinic Dermatology
08.2019 - 08.2022
Barista
Tii Cup
11.2018 - 06.2019
Machine Operator
Masterworks Manufacturing
08.2015 - 05.2018
Dietary Aide
Cerenity Senior Care
04.2014 - 04.2015
Associates - Medical Assistant
Minneapolis Business College
High School Diploma -
Harding Senior High School
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