Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Engineering Technician
NISHIKAWA COOPER LLC
08.2023 - Current
Led root cause analysis and implemented corrective actions to resolve quality issues, reducing defects.
Investigated customer complaints, performed product analysis, and improved customer satisfaction by resolving issues.
Conducted inspections and testing to meet industry standards using SPC, Gauge R&R, and CMM tools.
Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Trained employees on quality standards and updated procedures to promote continuous improvement.
Monitored project progress using trend charts, ensuring adherence to timelines and identifying potential issues.
Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
Quality/Warranty Technician
TI Fluid Systems
11.2019 - 08.2023
Provide support to the framework for warranty returns, customer concerns, and the company problem-solving/root cause analysis.
Conduct a detailed analysis of warranty return parts, claims, and costs to determine corrective and preventative actions.
Design quality tests, develop documentation, and test procedures, and keep track of quality standards.
Evaluate production stages and test completed products' composition, appearance, and functionality.
Inspecting and testing materials, equipment, processes, and products to meet quality specifications.
Collaborating with operations managers to develop and implement controls and improvements.
Ensuring that workflows, processes, and products comply with safety regulations.
Investigating and troubleshooting product or production issues.
Developing corrective actions, solutions, and improvements.
Education
Bachelor of Science - Software Development
Western Governors University
Salt Lake City, UT
02-2024
Skills
Root Cause Analysis & Problem Solving (8D, 5-Why, Fishbone
Corrective and Preventative Actions (CAPA)
Project Management and Quality Improvement
Control Plans and Process Flow Diagrams
Quality improvement plans
Failure Investigation and Analysis
Cross-Functional Team Collaboration
Manufacturing process controls
Customer requirements analysis
Critical Thinking
Timeline
Engineering Technician
NISHIKAWA COOPER LLC
08.2023 - Current
Quality/Warranty Technician
TI Fluid Systems
11.2019 - 08.2023
Bachelor of Science - Software Development
Western Governors University
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