Yousef Harb
Halifax,NS
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Snow Removal
Golden Pools
Halifax, NS
09.2024 - 03.2025
- Completed snow removal tasks on time, ensuring accessibility during winter months.
- shoveling and salting
- Used snow equipment to clean given areas
- Enhanced customer satisfaction by promptly clearing snow from walkways and driveways.
Customer Service Cashier
Syriana Market
3600 Strawberry Hill St Halifax
01.2022 - 12.2023
- Greeted customers and offered prompt assistance
- Resolved complaints with a calm and helpful attitude
- Processed customer orders and accurately handled payment transactions.
- Answered questions about products and services
- Maintained a clean and organized work area
- Helped increase customer satisfaction and repeat visits
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Restaurant Team Member
Syriana Market
Halifax, NS
01.2021 - 01.2022
- Took and served orders with speed and accuracy
- Kept dining area clean and well-organized
- Worked closely with kitchen staff to ensure smooth service
- Handled payments and processed orders at the register
- Provided a friendly and welcoming dining experience
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Meat Department Clerk
Syriana Market
Halifax, NS
01.2020 - 01.2021
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
Produce and Grocery Department
Syriana Market
3600 Strawberry Hill St, Halifax, NS
02.2019 - 01.2020
- Maintained fresh and appealing produce displays
- Sorted and stocked fruits and vegetables daily
- Ensured proper rotation and removed spoiled items
- Assisted customers with produce selection and questions
- Followed food safety and cleanliness standards
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Greets shoppers, answers questions, and helps them find products.
- Learns about new products quickly and makes recommendations.
- Unloads daily deliveries and organizes the stock room.
- Stocks shelves and displays according to the planogram.
- Makes sure that all products are fresh and within the expiration date.
- Cleans and sanitizes assigned area, including sweeping, mopping, and dusting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School -
Halifax West Highschool
Halifax, NS06-2026
Secondary Education - Secondary Education
Maritime Muslim Academy
Halifax, NS06-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- POS system operation
- Refund handling
- Inventory management
- Time management
- Order coordination
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Cleaning and sanitizing
- Team leadership
- Product restocking
- Customer transactions
- Organizing
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
INTERMEDIATE FIRST AID CERTIFIED
WHMIS CERTIFICATION
Timeline
Snow Removal
Golden Pools
09.2024 - 03.2025
Customer Service Cashier
Syriana Market
01.2022 - 12.2023
Restaurant Team Member
Syriana Market
01.2021 - 01.2022
Meat Department Clerk
Syriana Market
01.2020 - 01.2021
Produce and Grocery Department
Syriana Market
02.2019 - 01.2020
Secondary Education - Secondary Education
Maritime Muslim Academy
High School -
Halifax West Highschool