Monitored and adjusted machine operations as needed for quality assurance.
Maintained cleanliness of work area and equipment in accordance with safety regulations.
Assisted with setting up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
MLO
PennyMac Loan Services, LLC
Franklin, TN
09.2021 - 11.2021
NMLS 1876790
AVP, Retail Market Manager
Synovus Bank
Smyrna, TN
06.2019 - 09.2021
Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
Provided leadership, direction, guidance, and support to team members on a daily basis.
Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
Established key metrics to measure effectiveness of projects and initiatives.
Branch Manager
SunTrust
Smyrna, TN
07.2014 - 06.2019
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Resolved escalated customer complaints in a timely manner.
Before being promoted to branch manager I held these other titles: Personal Banker 2, Personal Banker 3 and Peer Coach.
Tax Associate
H&r Block
01.2014 - 07.2014
Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
Attended continuing education courses related to taxation topics.
Responded promptly to inquiries from both internal and external customers regarding taxation issues.
Identified potential areas of risk associated with client's taxation activities.
Prepared various reports that summarize analysis results related to taxation issues.
Amazon Merchant
Amazon
04.2012 - 12.2013
Maintain relationships with suppliers, provide excellent customer service, social network to ensure business growth, handle returns or exchanges.
Update website daily, monitor cycle counts, update profit & loss statements, maintain a clean and orderly inventory, order supplies, ship items using USPS/UPS, accounting/tax preparation.
Rental & Retail Sales
Corteva
02.2004 - 04.2012
Establish consultant relationships with new and prospective clients, develop proposals and conduct follow-up service calls to determine current and future customer needs, qualify prospects over the phone for rental and sales, design creative solutions to customer needs and organize marketing efforts.
• Effectively merchandise and price products, order product from warehouse to showroom, participate in “Weekly Vitals” meetings, organize the delivery of product.
• Participate in networking opportunities through various outlets including trade shows.
• Recipient of multiple regional top sales awards.