Yousef Jubran
Amman
Summary
Energetic Customer Service leader offering exceptional knowledge of call center procedures and customer satisfaction strategy demonstrated across 4 years of progressive industry performance. Superior history of providing effective staff direction to improve or handle complex issues. Well-positioned to manage customer escalations to resolve issues and improve service. Personable Call Center professional skilled in encouraging staff to quickly resolve issues to build loyal customer base. Proven history of setting challenging team goals to drive performance and assess improvement opportunities. Driven to coach and train new employees to deliver superior service, while implementing procedures to increase productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Employment Call Center Team Leader
Zain Jo
08.2019 - 08.2023
- Assisted in training, motivating and coaching team members to meet required center goals.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
Call Center Team Leader
Smart Ways Company
03.2023 - 06.2024
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
Education
Bachelor of Law From Yarmouk University
Irbid Master of Laws - Second Year (still Studying)
MEU
03.2023
Skills
- Skills
- Time Management
- Effective Communication Skills
- Advanced communication Skills
- Exceptional Customer service
COURSES
Queen Rania Al Abdullah Center for Studies / Youth for Peace
Crown Prince Foundation / participant in the community service program
Queen Rania Al Abdullah Center for Studies / Drafting Contracts
Queen Rania Al-Abdullah Center for Studies / Legal Adaptation
Languages
English
Professional Working
Timeline
Call Center Team Leader
Smart Ways Company
03.2023 - 06.2024
Employment Call Center Team Leader
Zain Jo
08.2019 - 08.2023
Bachelor of Law From Yarmouk University
Master of Laws - Second Year (still Studying)
MEU
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