Yousef Mohamed
Bloominton,Minnesota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Federal Police Officer
Federal Reserve Bank Of Minneapolis
02.2023 - Current
- Protect and safeguard Bank operations, property, and employees.
- Escalate issues as appropriate to ensure timely and effective resolution.
- Remain alert and vigilant while performing repetitive duties such as walking, screening, standing and sitting, all while assigned to a post.
- Perform other duties as assigned: Executive Protection Unit (EPU), Training Coordination, or Field Training Officer (FTO), or Explosive Detection Dog (EDD).
Juvenile Correctional Officer
Hennepin County Government
04.2021 - 02.2023
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Passenger Service Assistant
Metropolitan Airports Commission
01.2018 - 04.2021
- Maintained a friendly, positive attitude when dealing with distressed passengers
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue
- Also, helping passengers with question they have about where to go to or how to get to the rental cars
- Do a report writing at the end of every shift.
Teller
US Bank Home Mortgage
08.2015 - 01.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Network Technician
Minnesota State University, Mankato
05.2010 - 03.2015
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
Education
Bachelor of Science - Law Enforcement and Political Science
Minnesota State University
Mankato, Minnesota05.2015
Skills
- Non-violent intervention
- Trained in defensive tactics
- Strategic planning and organization
- Excellent problem solver
- Ethical standards of conduct
- Courtroom practices familiarity
- bilingual-fluent in Somali
- As successfully completed the requirements of the (PROFESSIONAL PEACE OFFICER PROGRAM)
Timeline
Federal Police Officer
Federal Reserve Bank Of Minneapolis
02.2023 - Current
Juvenile Correctional Officer
Hennepin County Government
04.2021 - 02.2023
Passenger Service Assistant
Metropolitan Airports Commission
01.2018 - 04.2021
Teller
US Bank Home Mortgage
08.2015 - 01.2018
Network Technician
Minnesota State University, Mankato
05.2010 - 03.2015
Bachelor of Science - Law Enforcement and Political Science
Minnesota State University
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