Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
SalesAssociate

Yousef Mosleh

Charlotte,NC

Summary

Dynamic sales professional with a proven track record at Spectrum, excelling in customer service and cash handling. Recognized for building lasting client relationships and consistently achieving sales targets. Adept at problem-solving and time management, ensuring high customer satisfaction and loyalty through effective communication and active listening skills.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Sales Associate

Spectrum
02.2025 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Door-to-Door Sales Representative

Top Tier Solar Solutions
01.2025 - 02.2025
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Nurtured long-term client relationships by consistently following up on previous interactions and addressing any issues or concerns.
  • Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
  • Monitored industry trends and utilized insights gained to inform more targeted approaches when interacting with potential clients during door-to-door engagements.

Customer Service Representative

Jersey Mike's Subs
02.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Customer Service Representative

Sweetgreen
09.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Biology

Cpcc
Charlotte, NC
06-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Money handling
  • Stocking and receiving

Languages

Arabic
Native or Bilingual
English
Full Professional

Interests

  • Gym Workouts
  • Enjoy participating in [activity] for overall physical and mental well-being
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Sales Associate

Spectrum
02.2025 - 04.2025

Door-to-Door Sales Representative

Top Tier Solar Solutions
01.2025 - 02.2025

Customer Service Representative

Jersey Mike's Subs
02.2024 - 12.2024

Customer Service Representative

Sweetgreen
09.2023 - 01.2024

Bachelor of Science - Biology

Cpcc
Yousef Mosleh