Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Yousef Nijem

Cleveland,Ohio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Remote Customer Service Representative

Liveops
01.2022 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.

Truck Dispatcher

Total Way Logistic
Mansfield, Texas
05.2020 - 01.2022
  • Closed daily and weekly target for the company
  • Established new connections with logistic companies that helped achieving above the target and commission rate
  • Took a very consisted amount of load each week that moved the company’s trucking rating up tremendously
  • Communicating with different companies in a very fast paced manner through laptop and phone (Remote Work)
  • Directed dispatching, routing and tracking of 20+ fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Coordinated pickups and deliveries across the whole united states.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.

Sales Manager

Metanoia Auto
Mansfield, Texas
03.2018 - 02.2020
  • Updated the dealership’s marketing plan which drove traffics to the website more than 50%
  • Found new wholesale car parts suppliers that helped the business drop costs by almost 35%
  • Connected the dealership with a new local bank which helped the dealership sell double the amount of cars easily by finance
  • Built a new sales team with more experience and training that helped us execute 100% of the sales plan of the year
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Built a new website for the company with new professional photography team.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Bachelors’ Degree - Accounting

University of Arkansas, Fayetteville
Fayetteville, AR
05.2024

Associates of Arts Degree - Business Administration And Management

Cuyahoga Community College
Ohio
05.2019

Skills

  • Problem solving
  • Critical thinking
  • Customer Account Management
  • Communication Skills
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Excel proficiency
  • Efficient and Detail-Oriented
  • Planning and Execution
  • Computer proficiency
  • Interpretation and Translation Services
  • Understanding Customer Needs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide

Timeline

Remote Customer Service Representative

Liveops
01.2022 - 10.2022

Truck Dispatcher

Total Way Logistic
05.2020 - 01.2022

Sales Manager

Metanoia Auto
03.2018 - 02.2020

Bachelors’ Degree - Accounting

University of Arkansas, Fayetteville

Associates of Arts Degree - Business Administration And Management

Cuyahoga Community College

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Yousef Nijem