Yousef Shakora
Houston,Tx,
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Dell Technologies
05.2022 - Current
• Achieved the Largest Enterprise deal in Q3 2023
• Circle Of Excellence Diamond and Sapphire awards
• Consist Round Rock top performer in all KPIs: DFS, Software & Peripherals, Enterprise/CSG leader
• Forcast Sales Opportunities weekly through salesforce.
• De-escalate customer issues promptly with minimal customer impact.
• Selling all IT hardware including end user machines, server, swicthes ,storage arrays and open license software.
Account Manager
Dell Technologies
05.2021 - 05.2022
- Responsible for account management, recognizing and expanding opportunities, maintaining existing relationships with pipeline customers, and establishing new business relationships
- Maintain knowledge of Dell systems: Client and Enterprise, Microsoft Office, other software, compatible SnP items, DSA, Salesforce, and Spare parts tools
- Exceeding KPI's to drive revenue growth
- Exceeded quarterly quota every quarter -FY22Q2 - 131.64%, FY22Q3 - 157.26%, FY22Q4 - 125%
Sales Specialist
Apple
01.2019 - 09.2019
- Led store in overall sales generating almost 40% of overall store sales during my tenure
- Demonstrate expertise in the products and services offered by Apple
- Responsibilities include creating business accounts, relationship management, extensive solution selling
Education
Bachelor of Science, Management Information Systems - Management Information Systems
University of Houston
Houston12.2020
Skills
- Strategic Account Planning:
- CRM Software and Tools
- Salesforce Pipeline
- Negotiation and Closing
- Salesforce Optimization
- Strategic Planning
- Enterprise Technology Sales
- Customer Relationship Management (CRM)
- Cross-functional Collaborations
- Business-to-Business (B2B)
- Account Management
- Sales Processes
- Sales Forecasting
Awards
- Diamond Representative of the Quarter COE FY23, Dell Technologies
- Sapphire Representative of the Quarter COE FY22, Dell Technologies
- Largest Enterprise Deal Booked in Segment
Timeline
Senior Account Manager
Dell Technologies
05.2022 - Current
Account Manager
Dell Technologies
05.2021 - 05.2022
Sales Specialist
Apple
01.2019 - 09.2019
Bachelor of Science, Management Information Systems - Management Information Systems
University of Houston
Certification
Amazon Web Services Cloud Practitioner - Amazon Web Services (AWS)
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