Dynamic Food and Beverage Manager with proven success at Target, enhancing customer satisfaction through innovative menu development and effective staff training. Skilled in inventory management and cost control, I excel in fostering teamwork and mentoring employees to achieve operational excellence while maintaining the highest sanitation standards.
Hi, I’m
Yousha Smith
Park Forest,IL
Summary
Overview
20
years of professional experience
1
Certification
Work History
Target
Food and Beverage Manager
01.2005 - Current
Job overview
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Education
Malcolm XChicago, IL
High School Diploma
University Overview
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Food presentation
- Sanitation standards
- Ordering supplies
- Training and onboarding
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Employee performance evaluations
- Operations oversight
- Collaboration and teamwork
- Monitoring food preparation
- Coaching and mentoring
- Problem-solving
- Scheduling staff
- Delegating assignments and tasks
- Workflow planning
Certification
- Notary Public Certification
- Food Safety Certification (ServSafe 2025
Timeline
Food and Beverage Manager
Target
01.2005 - Current
Malcolm X
High School Diploma
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