Youshan Ning
Shenzhen,518000
Summary
Dynamic Application Engineer with a proven track record at Xi'an NovaStar Tech Co., Ltd, excelling in technical troubleshooting and end-user training. Expert in AVoIP solutions and technical documentation, I enhance user experiences and optimize application features, driving operational efficiency and customer satisfaction. Passionate about integrating emerging technologies to meet evolving needs.
Overview
6
6
years of professional experience
Work History
Application Engineer /L1 Technical Support Engineer
Xi'an NovaStar Tech Co., Ltd
Shenzhen, China
07.2024 - Current
- Provided end-to-end technical support to customers and internal teams, including troubleshooting hardware/software issues, system configuration, and 24/7 assistance via phone, email, chat, and remote tools.
- Delivered training sessions for users and staff on application functionality, AVoIP solutions, LED screen control systems, and firmware updates to ensure smooth adoption and operational efficiency.
- Analyzed customer feedback and partnered with cross-functional teams to optimize application features, resolve complex issues, and enhance the overall user experience.
- Authored and maintained technical documentation, including knowledge base articles, operating guides, and proposal materials, to ensure consistent support and knowledge sharing.
- Researched and integrated emerging technologies into existing solutions to improve performance, aligning with industry trends and evolving customer requirements.
- Recommended appropriate product configurations and system setups based on customer project requirements, preparing basic diagrams, and equipment combinations to ensure optimal solutions.
Technical Support Engineer
Shenzhen Alpha Eletric Technology co,ltd
Shenzhen
07.2019 - 05.2020
- Conduct testing on batch equipment or related components according to customer requirements, and generate data sheets and reports that meet specifications.
- Provide optimization recommendations based on test results and real-time requirements arising from customer use of equipment, and assist clients in resolving technical issues.
- Regularly update testing processes and report templates to ensure testing efficiency and data accuracy.
Education
Master of Science - Financial Mathematics
Queen Mary University of London
London10-2023
Bachelor of Science - Microelectronic Science And Engineering
Jilin University
China, Changchun07-2018
Skills
- Technical troubleshooting
- AVoIP and LED screen control solutions
- End-user training
- Hardware and software testing processes
- Technical documentation
- Machine learning and C
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Application Engineer /L1 Technical Support Engineer
Xi'an NovaStar Tech Co., Ltd
07.2024 - Current
Technical Support Engineer
Shenzhen Alpha Eletric Technology co,ltd
07.2019 - 05.2020
Master of Science - Financial Mathematics
Queen Mary University of London
Bachelor of Science - Microelectronic Science And Engineering
Jilin University
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