Youshique Gilbert
Greensboro,NC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Bugsy Steakhouse
01.2017 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Maitre D'
Cafe Matisse
10.2012 - 12.2016
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Server
Cafe Matisse
02.2010 - 09.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts - Restaurant Management
University of California, San Francisco
San Francisco, CA05.2014
Skills
- Recruitment
- Menu Development
- Schedule Coordination
- Operations Management
- Shift Management
- Point of Sale (POS) System Operation
Timeline
Restaurant Manager
Bugsy Steakhouse
01.2017 - Current
Maitre D'
Cafe Matisse
10.2012 - 12.2016
Server
Cafe Matisse
02.2010 - 09.2012
Associate of Arts - Restaurant Management
University of California, San Francisco
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