Summary
Overview
Work History
Education
Certification
Timeline
Generic

Yousif Abudagen

Summary

Experienced individual currently working as a Genius at Apple, where I excel in delivering exceptional service to customers encountering issues with their Mac devices. Known for my adept problem-solving skills and commitment to customer-centric solutions, I thrive in navigating complex and challenging situations with ease. In addition to my proficiency in repairing and troubleshooting, I play a pivotal role as a mentor and support system for my colleagues, fostering a collaborative environment where i think knowledge sharing is valued. My tenure at Apple has been marked by numerous achievements, reflecting my passion for delivering impactful results. Drawing from a diverse background encompassing experience in small companies, large corporations, retail, and freelance work, I look forward to applying my skills to solving problems that make

everybody's life a little bit easier.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Genius

Apple inc
10.2023 - Current
  • Offered insightful technical advice and hands-on support to Apple customers, employing a deep understanding of product specifications and system architecture.
  • Demonstrated proficiency in diagnosing product issues on the spot, utilizing a combination of technical knowledge and problem-solving skills.
  • Determined the feasibility of repairs or replacements based on thorough assessments, offering tailored solutions to restore functionality and performance promptly.
  • Exercised leadership and Developed team skills of 30-40 individuals, leading them to achieve the #1 spot in both week-to-date and quarter-to-date rankings.
  • Facilitated connections between customers and Apple business stakeholders to enhance customer experience and satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Earned Apple certification as skilled technician and expert in troubleshooting, analysis, configurations, and documentation of iOS and macOS devices.

Technical Expert

Apple inc
01.2023 - 09.2023
  • Leveraged extensive knowledge and expertise in hardware and software components to troubleshoot, diagnose, and perform repairs on various Apple products.
  • Provided clear and concise explanations to customers regarding the origin of technical issues, demonstrating a deep understanding of technical concepts and principles.
  • Mentored Technical Specialists on technical and customer service issues, fostering their professional development and enhancing overall team performance.
  • Maintained accurate documentation of user information and problem nature in all supported systems, ensuring comprehensive records for future reference.
  • Created repeat business by repairing broken relationship experiences with customers.

Technical Specialist

Apple inc
04.2022 - 01.2023
  • Seamlessly initiate interactions and articulate solutions step by step, demonstrating patience and adaptability to cater to the unique requirements of each customer.
  • Managed concurrent tasks across diverse systems and applications, adeptly analyzing, isolating, and resolving a variety of complex technical issues.
  • Collaborated with support team members to address complex customer inquiries or technical issues, facilitating efficient resolutions and ensuring customers were promptly up and running again.
  • Contributed to the overall success of the store team by providing exceptional care and support to customers, fostering a culture of excellence in customer service.

Sales Specialist

Apple inc
01.2020 - 03.2022
  • Served as the welcoming face of the store, providing personalized guidance and support to customers from the moment they stepped inside.
  • Expertly assessed customers' requirements, recommending tailored solutions that met their unique needs and preferences, fostering long-term relationships with the Apple brand.
  • Took pride in representing Apple and derived great satisfaction from fostering lifelong relationships with customers, thereby furthering the brand's reputation and success.
  • Successfully contributed to team and individual productivity metrics, as well as overall store performance by being one of the top performance individuals through dedication and commitment to excellence.

Closing team leader

Target Corporation
12.2017 - 12.2019
  • Cultivating a Service Culture: Championing a service-centric environment, I model, train, and coach team members to uphold our service standards, prioritizing the guest experience above all else.
  • Sales Growth and Profitability: Understanding my role in driving sales growth and total store profitability, I strategize and problem-solve across multiple business areas to execute store strategies aimed at achieving business results and sales goals.
  • Collaborative Leadership: Partnering with the store leadership team, I communicate and collaborate effectively to influence current sales performance and workload deliverables, leveraging daily check-ins, check-outs, and leadership meetings as essential connection points.
  • Safety and Compliance: Prioritizing safety and compliance, I lead by example and ensure the team follows all safe and secure training and processes, creating a culture of ethical conduct and safety advocacy.
  • Key Holder.

Education

Associate of Science - Engineering

City College of San Francisco
San Francisco, CA
05.2021 - 2022.05

Certification

Apple Certified Support Professional (ACSP)

Timeline

Introduction to Python

04-2024

Apple Certified Macintosh Technician (ACMT)

10-2023

Genius

Apple inc
10.2023 - Current

Apple Certified Support Professional (ACSP)

01-2023

Technical Expert

Apple inc
01.2023 - 09.2023

Technical Specialist

Apple inc
04.2022 - 01.2023

Associate of Science - Engineering

City College of San Francisco
05.2021 - 2022.05

Sales Specialist

Apple inc
01.2020 - 03.2022

Closing team leader

Target Corporation
12.2017 - 12.2019

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Yousif Abudagen