Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yousif Elia

Phoenix,AZ

Summary

Dedicated student with outstanding performance in goal achievement, accuracy and teamwork. Follows through on assignments and consistently meets objectives with great communication and teamwork abilities. Physically fit for challenging work in different conditions. Enthusiastic, flexible and reliable in meeting team needs and serving customers.

Overview

4
4
years of professional experience

Work History

PPF Technician

48 Detaling
08.2023 - 03.2024

Airport Customer Service Agent

Clear Link Technologies
01.2023 - 08.2023
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.

Apple Specialist

Apple
05.2022 - 12.2022
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
  • Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Assisted in developing marketing strategies to increase store visibility and drive customer traffic.
  • Participated in ongoing training programs to stay current with Apple product advancements and updates.
  • Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
  • Conducted workshops for new Apple product users, fostering a supportive learning environment for all participants.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
  • Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
  • Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products.
  • Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.

Walmart Team Lead

Walmart
12.2021 - 05.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

General Service Mechanic

Big O Tires & Service Center
07.2021 - 12.2021
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Examined new and replacement parts to uncover defects.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Kitchen Worker

Chick-fil-A
12.2020 - 02.2021
  • Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared entrees, salads and appetizers for over [Number] daily customers.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Circulated kitchen area to receive work assignments and identify support tasks.

Electronics Associate

Walmart
05.2020 - 12.2020
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Rethought plans for each design to devise lateral options filling unique market gaps.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Completed inventory counts and ordered merchandise.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Cashier

99 Cents Only
11.2019 - 05.2020
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted over [Number] patients per day.
  • Collected and authorized payments of guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Set up new sales displays each [Timeframe].
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05.2022

Skills

  • Customer Relations
  • Customer Service
  • Active Listening
  • Relationship Building
  • Attention to Detail
  • leadership
  • attentive
  • Task Prioritization
  • Physical labor

Languages

Arabic
English
Full Professional

Timeline

PPF Technician

48 Detaling
08.2023 - 03.2024

Airport Customer Service Agent

Clear Link Technologies
01.2023 - 08.2023

Apple Specialist

Apple
05.2022 - 12.2022

Walmart Team Lead

Walmart
12.2021 - 05.2022

General Service Mechanic

Big O Tires & Service Center
07.2021 - 12.2021

Kitchen Worker

Chick-fil-A
12.2020 - 02.2021

Electronics Associate

Walmart
05.2020 - 12.2020

Cashier

99 Cents Only
11.2019 - 05.2020

High School Diploma -

Barry Goldwater High School

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Yousif Elia