Yousif Zanana
Irvine,California
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Excellent with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Operations Manager
Pilarica Rentals
01.2023 - Current
- Developed systems and procedures to improve operational quality and efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Supervising Manager
Coastal Cane
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front End Associate
Costco
02.2023 - 06.2023
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packaged, transported and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Learned roles of other departments to provide coverage and keep store operational.
Fitness Attendant
Merage JCC Fitness
05.2022 - 03.2023
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Monitored fitness floor and observed equipment use to address safety concerns.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Responded promptly to incidents and emergency situations.
- Demonstrated proper use of workout equipment to help clientele avoid injuries.
Front End Associate
Target
08.2021 - 04.2022
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Radiology
Orange Coast College
Costa Mesa, CASkills
- Coachable
- Sociable
- Leader
- Employee Relations
- Team Leadership
- Process Improvement
- Workflow Planning
- Employee Motivation
- Flexible Hours
- Customer Service
- Strong Communication and Interpersonal Skills
- Guest Services
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Energy and Physical Stamina
- Product Knowledge
Timeline
Front End Associate
Costco
02.2023 - 06.2023
Operations Manager
Pilarica Rentals
01.2023 - Current
Supervising Manager
Coastal Cane
06.2022 - Current
Fitness Attendant
Merage JCC Fitness
05.2022 - 03.2023
Front End Associate
Target
08.2021 - 04.2022
Radiology
Orange Coast College
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