Yousra Boulahiya
Human Resources Assistant
Kansas City,MO
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
4
4
years of professional experience
Work History
HR Assistant
G2 Secure Staff
Kansas City, MO
10.2021 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Researched and resolved time discrepancies.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee banking records when it was necessary.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using [Software] and [Software].
Sales Representative
Metro By T-mobile
Kansas City, MO
02.2020 - 07.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Exceeded goals for new accounts in single sales cycle.
HR Administrator
Business Hotel
Casablanca, Morocco
09.2018 - 01.2019
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts and corporate policies.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Coordinated ongoing technical training and personal development classes for staff members.
- Structured compensation and benefits according to market conditions and budget demands.
Customer Service Representative
Phone Group
Casablanca, Morocco
02.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Education
No Degree - Accounting And Business Management
Institute of Advanced Management Studies (HEM)
Casablanca, MoroccoHigh School Diploma -
Ibno Al Yassamine
Casablanca, Morocco07.2015
Skills
- Employee Interviews
- Recruitment Documentation
- Human Resources Department Processes
- Processing Grievance Documentation
- Company Policies and Procedures Training
- Benefits Explanations
- Processing Personnel Records Compilation
- Employee Data Record Keeping
- Advertising Techniques
- Termination Procedures
- New Employee Orientation
- Daily Operations Management
- Employee Timesheet Processing
- Resume Screening
- Management Scheduling and Time Records
- Office Support
- ADP Workforce Now
- Reporting Requirements
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
HR Assistant
G2 Secure Staff
10.2021 - Current
Sales Representative
Metro By T-mobile
02.2020 - 07.2021
HR Administrator
Business Hotel
09.2018 - 01.2019
Customer Service Representative
Phone Group
02.2017 - 08.2018
No Degree - Accounting And Business Management
Institute of Advanced Management Studies (HEM)
High School Diploma -
Ibno Al Yassamine
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