Youssef Elouarachi

• Assign duties to members of staff
• Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
• Develop minimum standards for prospective members of his department and minimum standards for rating the work
• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
• Order supplies for the housekeeping department
• Ensure efficient use of departmental resources
• Direct all housekeeping activities
• Maintain good relationship with customers and/or clients and suppliers of housekeeping items
• Maintain good relationship with managers of other units in the organization.
• Overseeing the daily operations of housekeeping staff including hiring, training, scheduling, and evaluating performance
• Ensuring that staff members comply with safety regulations, such as wearing appropriate footwear or using ladders or lifts when needed.
• Creating schedules for cleaning personnel, including assigning tasks and setting deadlines for completion.
• Reviewing employee work performance to ensure that it meets standards of quality and efficiency.
• Manage all work orders and assignments of Housekeepers.
• Follow up on work orders to ensure timely completion.
• Collaboratively work with Senior Operations Manager, other stakeholders and external suppliers in order to produce the World Class FM service in support of the network.
• Engage in client meetings and work collaboratively to directly resolve issues and concerns, manage change, foster relationships and implement initiatives.

- Take responsibility for the cinema whilst open to the public
Ensure that standards of customer care are met and that all FOH operations run smoothly.

- Ensure that staff carry out duties fully and adhere to all company policies.

- Oversee stock including ordering, displays, price-setting, promotion and stock control.

- Cover occasional duty management shifts when needed.

- Ensure staff are trained in any new technology or procedures when needed.

- Weekly tasks including checking invoices, completing sales reports, change orders and banking.

- Monthly tasks including petty cash, retail sales, and analysis
quarterly tasks including stock takes and reviewing sales.
- Work with the Head of Business to achieve the gols and stock budgets.

- Ensure adherence to health & safety standards including regular checks and retrials.

- Liaise with the technical department to ensure building and equipment checks are carried out.

• Work with relevant staff to ensure the gallery is managed appropriately
• Make recommendations to the Heads of
• Business and Programme across the activities of the cinema
• Support and assist the management team with other work as reasonably required
• Develop productive, pro table and achievement-oriented working environment for employees
• Address operational issues and concerns in a timely fashion
• Supervise the operations team to ensure operational excellence and excellent customer services
• Educate the operations team on best practices, company policies, and service excellence standards
• Develop and maintain operational guidelines for staffs
• Oversee operational cost, risk and audit activities
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities
• Determine stang requirements, work assignment and schedules for new projects
• Perform routine maintenance and repair works for equipment
• Maintain the facility clean, safe and organized
• Evaluate inspection reports and service tickets and prepare repair invoices
• Coordinate with General Manager in deferent operational issues and promotional activities
• Evaluate current operational strategies and recommend improvements
• Generate operational reports for management as needed
• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction.
• Plan and develop guest loyalty programs.