Hi, I’m
Youssef Far
Fairfield,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
years of professional experience
Work History
Wing You / Wing Stop
GM
05.2023 - Current
Job overview
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Fostered a positive work environment to improve team morale and productivity levels.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
SoMA Corp.
SoMa Inn Cafe GM
09.1997 - 05.2018
Job overview
- Improved guest satisfaction by implementing personalized service initiatives and tailoring experiences to individual preferences.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Streamlined daily operations by effectively managing staff schedules, inventory levels, and room reservations.
- Enhanced property reputation with meticulous maintenance, timely upgrades, and regular safety inspections.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Betsy & Issa Nazzal
Betsy's Restaurant GM / Partner
03.1994 - 06.1997
Job overview
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures
Education
Culinary of San Francisco , San Francisco, CA
Associate of Arts from Cooking School
03.1994
Technion of Haifa, Israel , Haifa-Israel
Project Managements from Army-Project Managements
06.1982
St. Patrick Diploma , Nazareth- Israel
GED
08.1979
Skills
- Product development
- Budgeting and forecasting
- Inventory control
- Brand management
- Human resources management
- Public relations
- Quality assurance
- Marketing expertise
- Business analysis
- Operations management
- Sales strategy
- Regulatory compliance
- Performance measurement
- Customer service
- Conflict resolution
- Vendor management
- Strategic planning
- Team leadership
- Staff training and development
- Event planning
- Schedule Management
- Distribution Management
- Workflow Planning
- Contract Negotiations
- Operations Oversight
- Staff Supervision
Languages
Arabic
Native or Bilingual
Hebrew
Full Professional
English
Full Professional
Timeline
GM
Wing You / Wing Stop
05.2023 - Current
SoMa Inn Cafe GM
SoMA Corp.
09.1997 - 05.2018
Betsy's Restaurant GM / Partner
Betsy & Issa Nazzal
03.1994 - 06.1997
Culinary of San Francisco
Associate of Arts from Cooking School
Technion of Haifa, Israel
Project Managements from Army-Project Managements
St. Patrick Diploma
GED
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