YOUSSEF HEDHLI
Abu dhabi
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Tean Leader role at your company. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
OUTLET TEAM LEADER (SUPERVISOR)
Rosewood Abu Dhabi
04.2025 - Current
- Supervised daily bar operations, ensuring efficient service and a high standard of customer satisfaction.
- Trained, coached, and motivated bar staff to deliver excellent customer service and maintain professionalism.
- Managed beverage inventory, conducted regular stock checks, and placed orders to maintain adequate supplies.
- Oversaw cash handling, prepared daily sales reports, and ensured compliance with financial procedures.
- Ensured compliance with health, safety, and hygiene regulations, maintaining a clean and organized work environment.
- Assisted in creating and promoting new drink menus and special offers to boost sales and customer engagement.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Collaborated with management to optimize bar operations and improve overall profitability.
FOOD AND BEVERAGE SERVICE EXPERT LEAD (CAPTAIN)
Delta Hotels By Marriott
Dubai
07.2024 - 04.2025
- Responded quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
FOOD AND BEVERAGE SERVICE EXPERT
Delta Hotels by Marriott
Dubai
08.2023 - 06.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
F&B SERVICE EXPERT
St. Regis Doha
Doha
03.2022 - 11.2022
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
INTERN
Movenpick
Sousse
01.2020 - 09.2020
- Worked with coworkers to complete tasks.
- Focused on learning new skills and staying updated with industry changes.
- Responded quickly to meet customer needs and resolve problems.
Education
Vagatop Hospitality
Bizert, Tunisia01.2019
Skills
- Food and Beverage Service
- Cash Register Operations
- Food and Beverage Orders
- Liquor, Beer and Wine Knowledge
- Micros
- Britchstreet
Languages
Arabic
First Language
English
Proficient
C2
French
Intermediate
B1
Hobbies and Interests
- Swimming
- Football
Timeline
OUTLET TEAM LEADER (SUPERVISOR)
Rosewood Abu Dhabi
04.2025 - Current
FOOD AND BEVERAGE SERVICE EXPERT LEAD (CAPTAIN)
Delta Hotels By Marriott
07.2024 - 04.2025
FOOD AND BEVERAGE SERVICE EXPERT
Delta Hotels by Marriott
08.2023 - 06.2024
F&B SERVICE EXPERT
St. Regis Doha
03.2022 - 11.2022
INTERN
Movenpick
01.2020 - 09.2020
Vagatop Hospitality