Youssef Jouman Agha
customer service managment
Damascus,MD
Summary
Dynamic Customer Service Manager at Broil with a proven track record in problem resolution and service quality monitoring. Expert in training teams to enhance performance and communication skills, leading to improved customer satisfaction. Successfully analyzed feedback to implement service enhancements, ensuring compliance with company standards and fostering strong customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
broil
Damascus
03.2021 - 02.2025
- Managed customer inquiries and resolved issues efficiently.
- Analyzed customer feedback to identify service enhancement opportunities.
- Monitored service quality and compliance with company standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
High School Diploma -
Syrian Private University
Damascus10-2027
Skills
- Customer service
- Problem resolution
- Service quality monitoring
- Team training
- Communication skills
- Feedback interpretation
- Management of remote employees
- New hire training
- Project management
Accomplishments
- I received a certificate of appreciation and gratitude from Broil Restaurant.
- I got 7 job opportunities in the same field immediately after leaving work
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Manager
broil
03.2021 - 02.2025
High School Diploma -
Syrian Private University
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