Youssef Malek
Houston,TX
Summary
High-performing seller with a track record of success in retail and e-commerce. Demonstrated proficiency in customer relationship management, negotiation, and closing sales. Proven skills in product knowledge, upselling techniques, and problem-solving to enhance customer satisfaction and retention. Contributions include improving sales performance and fostering client loyalty through exceptional service.
Overview
1
1
year of professional experience
Work History
Men's Sales Associate
fragrance outlet
Cypress , TX
05.2024 - Current
- Greeted and welcomed customers in a friendly manner.
- Assisted customers with selecting and purchasing products based on their needs.
- Provided product knowledge to customers regarding features, benefits and prices of items.
- Processed cash, credit card and check payments accurately.
- Resolved customer complaints in a timely manner.
- Demonstrated excellent customer service skills at all times.
- Built strong relationships with customers by providing exceptional service.
- Replenished stock shelves with new merchandise as needed.
- Performed daily store opening and closing procedures according to company standards.
- Operated the POS system efficiently to process sales transactions quickly.
- Ensured all areas were kept clean, organized and free from safety hazards.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
Crew Member
McDonald's
Houston , TX
08.2023 - 05.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
GED -
Cypress Ranch High School
Cypress, TX05-2025
Skills
- Merchandise Display
- Retail Merchandising
- Product Merchandising
- Sales Reporting
- Goal-Oriented
- Payment Processing
- Customer Assistance
- Product Knowledge
- Store Organization
- Cash Handling
- Team Collaboration
- Interpersonal Skills
- Sales Training
- Sales and Promotions
- POS Software
- Friendly and Helpful
Languages
Arabic
Full Professional
Timeline
Men's Sales Associate
fragrance outlet
05.2024 - Current
Crew Member
McDonald's
08.2023 - 05.2024
GED -
Cypress Ranch High School
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