Youssef Mekkaoui
Philadelphia
Summary
Dedicated Nursing student at Thomas Jefferson University and Jollibee Crew Team Leader with experience in the International Baccalaureate program. Recognized for mentoring new hires and improving customer service. Strong skills in clinical communication, conflict resolution, and research, effectively fostering teamwork and delivering results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Crew Team Leader
Jollibee
06.2023 - Current
- Increased customer satisfaction survey scores by over 80%, reflecting commitment to quality service.
- Mentored and trained new team members in cash handling, order assembly, and customer service, enhancing team effectiveness.
- Executed multiple roles: cashier, assembler, drive-thru, and dispatcher, contributing to operational flexibility.
- Executed cash handling procedures accurately
- Achieved Two-Time Employee of the Month Recognition
Crew Member
Popeyes
Philadelphia
10.2022 - 02.2023
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced restaurant environment.
- Executed preparation and cooking of menu items, ensuring compliance with company standards to maintain quality.
- Supported training of team members on food safety protocols, contributing to a safer kitchen environment.
Education
Bachelor of Science - Nursing
Thomas Jefferson University
Philadelphia, PA, USA05-2029
High School Diploma -
William W Bodine
PA, USA06-2025
Skills
- Academic Rigor & Research
- Team Leadership
- Clinical Communication & Documentation
- Cross-Cultural Competency
- Customer Service
Hobbies and Interests
- Athletics
- Culinary Arts
- Community Leadership
- Global Health & Culture
- Medical Sciences
Volunteer Experience
Dedicated to community health, I have volunteered for two consecutive years with Breaking Bread on Broad at a local synagogue. In this role, I provide compassionate food distribution and nutrition support to diverse Philadelphia residents. This experience, alongside my work as a Bodine Ambassador, has strengthened the communication skills and empathy I now apply as a Nursing student at Thomas Jefferson University.
Timeline
Crew Team Leader
Jollibee
06.2023 - Current
Crew Member
Popeyes
10.2022 - 02.2023
Bachelor of Science - Nursing
Thomas Jefferson University
High School Diploma -
William W Bodine