Youssef Mouiha
Malden,MA
Summary
Motivated and detail-oriented Computer Science student with strong technical skills in programming, hardware support, and IT troubleshooting. Demonstrated experience in Windows environments and hands-on PC assembly, along with a proven track record of supporting nonprofit IT operations. Proficient in Java, C++, Python, and SQL, with practical expertise in application development and database management. Bilingual communicator and collaborative team player, eager to leverage technical knowledge in a dynamic IT internship environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Specialist
Eliot Community Human Services
03.2024 - Current
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Conducted ongoing professional development in evidence-based practices for behavior intervention, staying current with industry trends and best practices.
- Assisted in some of the programs IT software updates and computer change.
Help Desk Associate
ISGH
04.2021 - Current
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
Volunteer
ISGH
04.2019 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA03.2025
Bachelor of Science - Information Technology
Northeastern University
Boston, MA05-2027
Skills
- Java C Python SQL Windows 10/11 MS Office 365 Adobe Creative CloudGoogle Workspace Revit AutoCAD Git VS Code PC Assembly Diagnostics Drive/RAM/CPU Upgrades Peripheral Setup DocumentationIT support for Nonprofit/Volunteer Events Active Directory VoIP (MS Teams) ticketing (ServiceNow, Jira) Remote desktop tools Documentation
- Problem Solver Customer Advocacy Project Management Team Leadership Mentor Client Consultant Multi-team Coordination Detail Oriented Analytical Time Management Highly Organized
Certification
Cisco Networking Academy, Networking Basics |4/2025
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
darija
Native or Bilingual
Timeline
Behavior Specialist
Eliot Community Human Services
03.2024 - Current
Help Desk Associate
ISGH
04.2021 - Current
Volunteer
ISGH
04.2019 - Current
Associate of Science - Computer Science
Bunker Hill Community College
Bachelor of Science - Information Technology
Northeastern University
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