Dynamic and results-driven leader with 18 years of experience in customer service management, telesales, digital sales, and contact center operations. Proven track record in driving sales, enhancing customer satisfaction, and leading high-performance teams. Adept at developing and executing strategic initiatives to achieve organizational growth and success. Seeking to leverage my expertise in sales and customer relationship management to contribute to a forward-thinking organization.
Customer Relationship Management
Sales Strategy
Team Leadership
Revenue Growth
Customer Retention
Strategic Planning
Performance Optimization
Data Analysis
Vendor Management
Training and Development
Business Intelligence