Experienced retail leader with strengths in merchandising, customer service, and team coordination. Reliable, punctual, and organized, with a strong record of maintaining displays, supporting store standards, and improving daily workflow.
Work History
Marchandiser/counselor
5 Years 3 Months
Scott's Miracle Gro | 08.2021 - Current
Maintained retail displays, planograms, and product facings to support brand standards.
Replenished shelves and endcaps with fresh inventory across assigned store locations.
Built seasonal displays using approved merchandising guidelines and store-specific requirements.
Coordinated with store management to secure shelf space and resolve display issues.
Team Leader
9 Years 1 Month
Publix Grocery Store | 10.2017 - Current
Supervised daily store operations, maintaining customer service standards and workflow consistency.
Trained associates on stocking, merchandising, and register procedures to support efficient service.
Coordinated department schedules, balancing labor coverage with sales floor demands.
Monitored inventory levels and replenishment needs to prevent out-of-stock conditions.
Resolved customer concerns promptly, preserving service quality and store reputation.
Inspected product displays and backroom organization to ensure compliance with company standards.
Improved team performance by coaching associates on productivity, accuracy, and store policies.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Education
Associate of Arts - Electricity .Mechanic Industry
Institute of Technology Fez Morocco | Fez Morocco | 06-1998
Skills
Reliable and punctual
Friendly and outgoing
Stock rotation
Pricing and shelf labeling
Maintaining stock levels
Stock replenishment
Merchandise planning
Pricing and signage updates
Sales techniques
Space planning
Pricing strategy
Floor set design
Retail
Display signage
Merchandising trends
Teamwork and collaboration
Organizational skills
Adaptability and flexibility
Problem-solving
Product knowledge
Customer service
Time management
Overstock management
New display creation
Active listening
Display building
New store setups
Hand and power tool operation
Interior and exterior displays
Workflow coordination
Timeline
Marchandiser/counselor
Scott's Miracle Gro
08.2021 - CurrentRead More
Team Leader
Publix Grocery Store
10.2017 - CurrentRead More
Institute of Technology Fez Morocco
Associate of Arts from Electricity .Mechanic Industry
Camp Counselor &Counselor in Training (CIT) at YMCA Camp Oakes Seasonal (1 week Annually)Camp Counselor &Counselor in Training (CIT) at YMCA Camp Oakes Seasonal (1 week Annually)