YOUSSEF Ouijjani

· Checking properly all the required documents to assist the customers to apply for a visa (Excellent attention to details)

· Solve complex scenarios and ask for additional information when needed in case of coming across a suspicious behavior and case (Good Profiler and Problem Solver).

· Participate in various corporate meetings and train new staff

to be ready to handle the job effectively from the reception, typing, editing, till sending the documents to the embassy

· Contacting the embassies in case of any new investigation: Fraud cases (Good English, Arabic, and French speaker)

· Ensure that the office maintains full backup of all received fax messages, compile documents for filing, maintain and secure files to protect confidential information.

· Supervise the activities related to business travels including visas, tickets, transport, accommodation, etc.

· Follow up any pending issues with COO and other departments.

· Assisting guests to know the prices of the apartments in the Pearl Island, and answering to all their inquiries.

· Coordinating with other departments if there is any incident report to create a safe environment to the residence of the Pearl Island

· Schedule and confirm appointments for VIP customers or managers.

· Monitor the weekly submission of profitability report, the commission schemes and check the calculations.

· Train new staff to get more knowledge and be able to handle the job process

· Check the UDC system to know the residence whom are about to renew their contract, and those whom are leaving to be able to replace new customers who are interested to live in the Pearl Island

· Exercise an appropriate level of courtesy, tact, and professional communications in dealing with others.

· Contribute toward effective team problem-solving with other employees and management.

· Type confidential documents, handle sensitive information with absolute confidentiality and discretion, review, proofread and edit documents prepared for the Manager

· Type confidential documents, handle sensitive information with absolute confidentiality and discretion, review, proofread and edit documents prepared for the Manager

· Using ALTEA and Thematic Systems to profile passengers to know which country they came from, their last destination, their travel history, and their nationality to focus on suspicious ones, and investigate with them at the boarding gate to whether offload or board them as per the documents which they are holding.

· Using ALTEA and Thematic Systems to profile passengers to know which country they came from, their last destination, their travel history, and their nationality to focus on suspicious ones, and investigate with them at the boarding gate to whether offload or board them as per the documents which they are holding

· Identify and resolve clients’ concerns, bring service style and meet performance expectations.

· Manage CRM operation and ensure the development of customers database.

Identify and resolve clients’ concerns, bring service style and meet performance expectations

· Sending incident report, and contacting the MOI if coming across any rude passengers, or fraud traveling documents

• Assist American Citizens to buy Medical Insurance ,and inform them about the benefits of it
• Take customer calls and provide accurate,satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers,offering patient assistance and support
• Call clients and customers to inform them about the company’s new products,services and policies
• Learning and understanding company insurance products.

• Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims
• Analyze and identify trends and provide reports as necessary
• Consistently meet established productivity, schedule adherence and quality standards
• Initiates various investigations
• Request documentation and records from providers and vendors