Youssef Rasheed
Metairie,LA
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chef
Dolma
07.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Store Manager
Metro by T-Mobile
12.2020 - 06.2021
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw POS operations and cash management to reduce errors.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Area Sales Manager
Cricket Wireless
03.2019 - 06.2021
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Store Manager
Cricket Wireless
09.2017 - 03.2019
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues and building rapport.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw POS operations and cash management to reduce errors.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
MetroPCS
05.2015 - 09.2017
- Managed business expansion, revenue development and market gains.
- Recruited managers and supervisors to fill internal job vacancies.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Oversaw store merchandising, brand exposure and product availability.
- Maximized branch revenue by optimizing daily operations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Processed daily paperwork, produced staffing schedules and prepared deposits.
Restaurant Manager
IHOP
10.2014 - 04.2015
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Estimated potential worker issues to produce detailed resource documentation.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Retail Sales Associate
Dial N Style
03.2013 - 03.2014
- Selling cellphone accessories and repairs.
Linguist/Translator
L3 communications
09.2009 - 10.2011
- Served as linguist and translator for US Army in Iraq.
Valet Driver
CPS
05.2007 - 08.2009
Tax Preparer
ADX Tax
01.2007 - 04.2007
- Prepared taxes during tax season
Education
Some College (No Degree) - General Studies
Atlantic Cape Community College
Mays Landing, NJSome College (No Degree) - Accounting
Delgado Community College
New Orleans, LAHigh School Diploma - undefined
Atlantic City High School
Atlantic City, NJ05.2007
Skills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- MS Office proficient
- Outstanding communication skills
- Staff training and development
- Risk management
- Shift checklists
- Accurate cash handling
- Retail inventory management
- Sales professional
- Employee training
- Food quality
- HVAC Repair
- HVAC System Operation and Maintenance
- HVAC experience
Certification
EPA Univeral
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Chef
Dolma
07.2021 - Current
Store Manager
Metro by T-Mobile
12.2020 - 06.2021
Area Sales Manager
Cricket Wireless
03.2019 - 06.2021
Store Manager
Cricket Wireless
09.2017 - 03.2019
Store Manager
MetroPCS
05.2015 - 09.2017
Restaurant Manager
IHOP
10.2014 - 04.2015
Retail Sales Associate
Dial N Style
03.2013 - 03.2014
Linguist/Translator
L3 communications
09.2009 - 10.2011
Valet Driver
CPS
05.2007 - 08.2009
Tax Preparer
ADX Tax
01.2007 - 04.2007
Some College (No Degree) - General Studies
Atlantic Cape Community College
Some College (No Degree) - Accounting
Delgado Community College
High School Diploma - undefined
Atlantic City High School
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