Hardworking Lead Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
17
17
years of professional experience
Work History
Lead Transportation Security Officer.
Essington
Philadelphia, PA
02.2024 - Current
This is a Full Time Job
Hours per week: 40 hours.
Supervised a team of security officers in the performance of their duties.
Provided direction and guidance on proper procedures for responding to security incidents.
Assessed risk levels within assigned areas and developed strategies to reduce vulnerabilities.
Developed emergency response plans for use during crisis situations.
Ensured compliance with applicable laws, regulations, policies, and procedures.
Actively monitored the performance of all security personnel under their supervision.
Responded quickly and effectively to emergencies involving potential threats against transportation infrastructure or personnel.
Inspected baggage for prohibited items using x-ray machines, metal detectors, explosive trace detection systems.
Provided guidance on how best to protect sensitive information related to airport operations.
Monitored and conducted passenger screening.
Upheld strong customer service standards while completing screenings.
Guarded restricted areas to prevent unauthorized entry.
Verified photo IDs and tickets to allow guests passage.
Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Communicated and coordinated responses to suspicious activities.
Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
Watched each individual to assess demeanor and look for suspicious behavior.
Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Directed passengers clearly for quick movement through security screening process.
Supervised and mentored the checkpoint security officers.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of passengers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Maintained updated knowledge through continuing education and advanced training.
Motivated and encouraged the TSA officers to communicate more openly and constructively with each other.
Valet Supervisor
The Logan Hotel Curio Collection by Hilton, Four Seasons Hotel
Philadelphia, PA
01.2016 - 03.2021
This is a Full Time Job
Hours per week: 40 hours
Duties, Accomplishments and Related Skills:
I worked almost 6 years started as a valet for 6 months, and got promoted to a supervisor at the best
Luxury Hotels in the Center City of Philadelphia as a Valet Supervisor I help manage day-to-day activities of all shift lead and attendants as well as any other individuals as assigned by the Operations Manager and District Manager
Staff all location (s) within assigned accounts with direct responsibility for filling shift vacancies occurring during all normal operating hours as a result of employees calling in sick or failing to report as scheduled
Administer the company's disciplinary action process
Contact the Account Manager or HR for any assistance or approvals
Assist the Account Manager in enforcing and communicating any policy or procedure changes to all Shift
Managers, Valets, and all other roles scheduled at assigned location(s)
Ensure that all assigned accounts open and close at the specified times
Maintain up to date Standard Operating Procedures for all accounts within the assigned account
Maintain a location Portal Page to be consistent with Standard Operating Procedures on a daily basis
Assist District Manager with weekly schedule review when the "Pre-Draft Schedule" is posted
Provide daily review of safe operations and account safety hazards
Perform other functions and duties as required for the safe and efficient operation of accounts as assigned
Assist and ensure completion of Valet Training Checklists for all employees new to your assigned location(s)
Continuously train and educate all valets and all other roles scheduled at assigned location(s) on all company policies and procedures as stated in the employee handbook
Mentor, review, and coach team members to potentially identify individuals who excel and are potential candidates for management.
Computer Technician
Computer of America
Birmingham, AL
09.2014 - 04.2015
This is a Part-Time Job
Hours per week: 24 hours
Duties, Accomplishments and Related Skills:
I worked this job as a part–time job for 8 months as a computer technician in small business fixing computers complete installations and provide support at client locations (small business) in Birmingham
AL area
Set up, install and configure hardware and software
Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems
Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware
Perform basic computer wired and wireless network troubleshooting
Maintain and repair technological equipment (e.g., routers) or peripheral devices.
Scan Price Clerk
Publix Super Market
Vestavia Hills, AL
02.2007 - 09.2014
This is a Full Time Job
Hours per week: 40 hours
Duties, Accomplishments and Related Skills:
Setting up the Store ADs.
Processed customer orders promptly and accurately.
Processed payments, refunds, and exchanges accurately and efficiently.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Supported office clerical functions using word processing and other software, email and office machines.
Received and distributed incoming mail, messages and packages to appropriate individuals.
Coordinated company records and resources to assist team members with special projects.
Activate the new merchandise in the store, work with the department managers to prepare the weekly Ad every Wednesday, offering excellent customer service by helping the customers the find the items they looking for and resolve the pricing errors in the store.
Assisted customers with inquiries and complaints in a professional manner.
Organized and maintained filing systems for confidential documents.
Answered phones in a courteous manner while providing excellent customer service.
Maintained inventory levels of office supplies and equipment as needed.
Education
CCNA Routing and Switching - CCNA Routing And Switching
Virginia College - Birmingham
Birmingham, AL
02.2016
Bachelor's degree - Civil and Private Law, Frensh
Hassan 2 University of Law and Economic Science
06.2004
Associate's degree - General Law (Frensh Language
06.2002
High school diploma -
Mohammed 6 High School
Casablanca
06.2000
Skills
Security station background
Hazardous items understanding
Behavioral analysis
Customer relations skills
Maintenance & repair
Computer skills
Fluent in French and Arabic
Active listening
Planning & organizing
Critical thinking
Team building
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Lead Transportation Security Officer.
Essington
02.2024 - Current
Valet Supervisor
The Logan Hotel Curio Collection by Hilton, Four Seasons Hotel
01.2016 - 03.2021
Computer Technician
Computer of America
09.2014 - 04.2015
Scan Price Clerk
Publix Super Market
02.2007 - 09.2014
CCNA Routing and Switching - CCNA Routing And Switching
Virginia College - Birmingham
Bachelor's degree - Civil and Private Law, Frensh
Hassan 2 University of Law and Economic Science
Associate's degree - General Law (Frensh Language
High school diploma -
Mohammed 6 High School
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