Youssouf Conde
Orem,UT
Summary
Customer-focused and self-driven professional with an extreme ownership mindset, experienced in leading onboarding journeys and implementation workflows. Proven ability to guide multiple customers from kickoff to completion, troubleshooting technical hurdles, and driving feature adoption. Strong organizational skills combined with a passion for building authentic relationships and a growing technical foundation in networking (CCNA in progress). Dedicated to delivering high-impact customer experiences and contributing to a vibrant, collaborative team culture.
Overview
4
4
years of professional experience
Work History
PCI Compliance Support Agent
SecurityMetrics
Orem, Utah
10.2025 - Current
- Serve as the primary point of contact for partnered banks, payment service providers, and merchants throughout onboarding and implementation
- Lead live technical walkthroughs to train and guide merchants through product and security tools adoption for PCI compliance
- Guide merchants through product implementation, account setup, and enrollment for compliance
- Educate merchants on PCI compliance requirements, security tools, and platform usage to ensure successful adoption
- Scope merchant environments by analyzing network configurations/setup and payment processing methods to determine PCI DSS requirements
- Assist with the configuration of vulnerability assessment scans and provide support for payment page testing to determine potential vulnerabilities and potential compromises
- Provide technical troubleshooting and step-by-step guidance for setup, access, and configuration issues
- Maintain and update merchant accounts, including renewals, cancellations, and configuration changes, while ensuring accurate documentation
- Conduct proactive outreach, resolve issues, and enforce compliance policies in coordination with financial institutions and payment processors
Production & Inventory Lead
Yakobi Fisheries
Pelican, AK
05.2025 - 08.2025
- Directed a cross-functional production team, overseeing daily workflows and training staff on inventory tracking protocols to ensure 100% data integrity
- Reconciled daily production data with storage inventory to maintain 100% reporting accuracy
- Managed logistics and task prioritization to meet rigid daily deadlines, mirroring the time-sensitive nature of card network response windows
- Maintained accurate financial and production records, ensuring audit readiness and consistent quality control.
Manufacturing Technician
BioMerieux/BioFire Diagnostics
Salt Lake City, Utah
06.2022 - 07.2023
- Manufactured and assembled medical devices and regulated products using production equipment to meet compliance standards
- Conducted quality assurance checks to verify product accuracy and ensure precise documentation
- Collaborated with team leads to prioritize tasks and achieve high-volume manufacturing deadlines
Education
Associate of Science - Computer Science
Utah Valley University
Orem, UT12-2025
Bachelor of Science - Computer Science
Utah Valley University
Orem, UT05-2027
Skills
- Customer Onboarding & Implementation
- Account Setup & Merchant Enrollment
- Customer Training & Product Adoption
- Technical Troubleshooting (User Access, Configuration, System Setup)
- Networking & Security Fundamentals (CCNA in progress)
- Vulnerability Scanning & Payment Webpage Testing
- Case Management & Ticketing Systems (Salesforce/HubSpot/Zendesk)
- Workflow Coordination & Process Adherence
- Time-Sensitive Task Prioritization
- Customer Communication & De-escalation
- Cross-Team Collaboration
- PCI-DSS Compliance & Security Standards
- Requirements Analysis & Environment Scoping
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
PCI Compliance Support Agent
SecurityMetrics
10.2025 - Current
Production & Inventory Lead
Yakobi Fisheries
05.2025 - 08.2025
Manufacturing Technician
BioMerieux/BioFire Diagnostics
06.2022 - 07.2023
Associate of Science - Computer Science
Utah Valley University
Bachelor of Science - Computer Science
Utah Valley University