Yousuf Alsaad
Dearborn Heights,MI
Summary
Service professional with strong foundation in managing service operations and improving customer satisfaction. Proven ability to streamline administrative processes and support team efficiency. Focus on collaboration and adaptability to meet evolving needs, with strong problem-solving and organizational skills.
Experienced with vendor negotiations, supplier relationships, and procurement strategies. Uses analytical skills to evaluate market trends and make informed purchasing decisions. Track record of maintaining inventory levels and ensuring timely delivery of materials.
Overview
5
5
years of professional experience
Work History
Service Administrator
Trumpf Inc
01.2025 - Current
- Manage facilities maintenance/upgrades, and systems such as electronic medical records (EMR), billing, transcription and phones.
- Manage multi-million dollar DOD contract, establish team goals and manage team deliverables to ensure objectives are consistently meet or exceed.
- Manage all accounting functions utilizing QuickBooks of revenues
- Assist users with configuring and managing SharePoint servers.
- Work with SAP, E2Q, SIS and C4C and report writing.
- Manage office and administrative functions including bookkeeping, payroll, purchasing and customer relations.
- Coordinate process changes to engineering documents, utilizing ERP and PLM systems.
- Serve as liaison to CMS, vendors, repair services and outside contractors.
- Order POS (point of sale material) and do all require tracking.
- Schedule and coordinate service appointments between customers and service technicians to ensure timely repair and maintenance of equipment or vehicles.
- Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately.
- Manage and maintain service records and documentation, ensuring all service activities are logged and customer information is up-to-date.
- Handle customer inquiries and complaints, providing high-quality customer service to resolve issues and maintain customer satisfaction.
- Order, track, and manage inventory of parts and supplies needed for service operations, ensuring availability and minimizing delays.
- Generate and issue invoices for services rendered, ensuring accurate billing and timely payment collection.
Buyer ( Ford Kits )
Hollingsworth Logistics
10.2023 - 09.2024
- Negotiate contracts and competitive pricing with suppliers
- Evaluate suppliers and assess their performance to ensure trust and interest
- Analyze purchasing trends to identify supply chain issues and new demand patterns
- Work with inventory to maintain inventory levels and ensure deliveries are fulfilled
- Communicate with field management and others to ensure purchase orders are correct
- Work with suppliers to improve quality, efficiency, and innovation
- Make sure all the Ford parts are on time and being fulfilled and delivered promptly
Marketing Agent / Sales Professional
One source provider
08.2022 - 11.2022
- Educating customers about products and services
- Building relationships with clients and customers
- Generating leads and explain to customers how the product meets their needs
- Meeting sales goals and targets in a specific time frame
- Delivering sales presentations
Pharmacy Technician
Cvs pharmacy
09.2021 - 08.2022
- Preparing new prescription and refill requests for patients
- Dispensing medication to patients per the prescription, or provider's orders
- Packing and labeling a prescribed medication
- Processing insurance claims
- Tracking inventory
- Preparing compounded medications using sterile and non-sterile processes
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Warehouse Associate
Amazon
04.2020 - 12.2020
- Receive and put away inventory
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Ensure product meets quality requirements
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
Degree - Supply Chain Management
Henry Ford College
09.2024
Diploma -
Crestwood high school
06.2020
Skills
- Detail Orientated
- Leadership
- Following Directions
- Multitasking
- Mathematical Proficiency
- Organizational Skills
- Customer Experience
- Skilled in Microsoft
- Organizational expertise
- Asset management
- Policy enforcement
- Service level agreements
- Customer service excellence
- Shipping and receiving
- Data entry
References
Can be provided upon request
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Service Administrator
Trumpf Inc
01.2025 - Current
Buyer ( Ford Kits )
Hollingsworth Logistics
10.2023 - 09.2024
Marketing Agent / Sales Professional
One source provider
08.2022 - 11.2022
Pharmacy Technician
Cvs pharmacy
09.2021 - 08.2022
Warehouse Associate
Amazon
04.2020 - 12.2020
Diploma -
Crestwood high school
Degree - Supply Chain Management
Henry Ford College
Similar Profiles
Sebastian GarciaSebastian Garcia
Smart Factory System Support Specialist II at Trumpf IncSmart Factory System Support Specialist II at Trumpf Inc
Isaiah GrantIsaiah Grant
Security Officer at Trumpf IncSecurity Officer at Trumpf Inc
KELLY JALBERTKELLY JALBERT
Travel Expense Associate at Trumpf IncTravel Expense Associate at Trumpf Inc
DIANA MROUEDIANA MROUE
Provisioning Coordinator at Viking CloudProvisioning Coordinator at Viking Cloud
William ElatracheWilliam Elatrache
Delivery Driver at Ready LogisticsDelivery Driver at Ready Logistics