Yousuf Omar Wahedi
Dumfries,VA
Summary
Detail-oriented surgical assistant with expertise in oral surgery procedures, HIPAA compliance, and patient care. Committed to enhancing patient recovery understanding and streamlining office processes to improve overall patient flow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Surgical Dental Assistant
Northern Virginia Oral & Maxillofacial Surgery Associates
Burke, VA
10.2025 - Current
- Assisted in preparing patients for surgical procedures, ensuring comfort and safety.
- Sterilized and organized surgical instruments, maintaining compliance with infection control protocols.
- Supported oral surgeons during procedures by providing necessary tools and materials promptly.
- Monitored patient vitals and reactions during surgeries, reporting any concerns to the surgical team.
- Educated patients on post-operative care instructions, enhancing recovery understanding and compliance.
- Managed appointment scheduling and patient records, improving office efficiency and workflow.
- Collaborated with dental staff to streamline patient flow and reduce wait times effectively.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
- Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
Sales Associate
JCPenney
Springfield, VA
01.2023 - 10.2025
- Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain a clean and organized sales floor.
- Executed effective merchandising strategies to maximize product visibility and drive sales.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new associates on operational procedures and customer engagement techniques, promoting team efficiency.
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives, boosting revenue potential.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and retention rates.
Cashier Team Lead
Wingstop
02.2023 - 11.2024
- Led cashier team in delivering exceptional customer service and ensuring efficient transaction processing.
- Trained new team members on cash handling procedures and point-of-sale system operations.
- Monitored inventory levels and coordinated with management to maintain stock accuracy and availability.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Implemented cash register audits to ensure compliance with financial policies and accuracy in reporting.
- Developed scheduling strategies that optimized team performance during peak business hours.
- Collaborated with management on promotional events, enhancing sales through effective team coordination.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Analyzed daily sales reports, identifying trends to inform operational improvements and staffing needs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Sales Associate
Macy's
Springfield, VA
09.2023 - 02.2024
- Increased customer satisfaction through personalized service and proactive problem-solving.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Trained new staff on sales techniques and store policies to enhance team performance.
- Collaborated with management to optimize visual merchandising and improve sales displays.
- Led team initiatives to streamline checkout processes, enhancing operational efficiency during peak periods.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Front Desk Patient Assist
RehabCare
Fairfax, VA
06.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Dental Hygiene
Northern Virginia Community College
Annandale, VA05-2029
High School Diploma -
Hayfield Secondary School
7630 Telegraph RD06-2025
Skills
- Oral surgery procedures
- Surgical assisting
- Patient care
- Dental impressions
- HIPAA compliance
- Emergency management
- Dental instrument sterilization
- Office process improvement
- Patient recovery support
- Dental procedure preparation
- Sterilization techniques
- Anesthesia administration
- Preoperative preparation
Certification
- Certified Dental Assistant
- Basic Life Support (BLS)
- CPR Certified
- X-ray Certification - Dental Assistant program
- Infection Control Certification
- Valid Driver License
- HIPPA Certificated
- HOSA Certificated
Languages
English
Native or Bilingual
Persian
Full Professional
Timeline
Surgical Dental Assistant
Northern Virginia Oral & Maxillofacial Surgery Associates
10.2025 - Current
Sales Associate
Macy's
09.2023 - 02.2024
Cashier Team Lead
Wingstop
02.2023 - 11.2024
Sales Associate
JCPenney
01.2023 - 10.2025
Front Desk Patient Assist
RehabCare
06.2021 - 12.2022
Dental Hygiene
Northern Virginia Community College
High School Diploma -
Hayfield Secondary School