Youvens Saint Felix
Methuen,MA
Summary
Proven to enhance customer experiences at Hotel Villa Oya, I excel in customer service and time management, ensuring efficient operations and positive first impressions. My expertise includes maintaining impeccable front office areas and adeptly handling cash, showcasing my ability to meet and exceed employer expectations with a results-driven approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Hotel Villa Oya
01.2020 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Secretary's Assistant
Siloe Ecole Professionel
09.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Education
Business And Technology Institute
Haiti 09.2016 - 05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Languages
French
Elementary
Creole
Native or Bilingual
English
Elementary
Timeline
Front Desk Receptionist
Hotel Villa Oya
01.2020 - 03.2024
Secretary's Assistant
Siloe Ecole Professionel
09.2019 - 06.2020
Business And Technology Institute
09.2016 - 05.2020
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