Yovana E. Vargas-Arredondo
Kansas City,MO
Summary
To acquire a challenging position where I can use my bilingual and customer service skills. Seeking the opportunity to expand my knowledge, to further strengthen my skills, and obtain a position that will develop my professional growth with a forward-thinking corporation.
Overview
5
5
years of professional experience
Work History
Stocker
Hy-Vee, MO
10.2019 - Current
- Greeted customers and directed to requested products. Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 70-90 pounds.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Brainstormed with coworkers for displays for the following week
Pharmacy Technician
Walmart
02.2023 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pet Technician
Petland
10.2018 - 09.2019
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
High school diploma -
Raytown Sr. High School
Raytown, MO05.2021
Skills
- Expert bilingual (Spanish/English)
- Fast-paced customer service
- Quick learner
- Team player
- Team Leadership
- Exceptional communication skills
- Systematic focused individual
- Sales experience
- Intermediate computer skills
- Willing to Learn
Timeline
Pharmacy Technician
Walmart
02.2023 - 05.2023
Stocker
Hy-Vee, MO
10.2019 - Current
Pet Technician
Petland
10.2018 - 09.2019
High school diploma -
Raytown Sr. High School
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