Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yovani Urbano

Austin

Summary

Quality Inspector with 3 years of experience in manufacturing environments, specializing in detecting and resolving defects, root cause analysis, and leading quality control teams. Skilled in training associates, managing corrective actions, and utilizing data dashboards to monitor quality trends. Strong communicator with a proven track record of collaborating with engineering, quality techs, and production teams to ensure continuous product improvement and defect containment.

Overview

9
9
years of professional experience

Work History

Quality Inspector

TESLA
03.2023 - Current
  • Led a team of inspectors, ensuring consistent adherence to company standards and regulations.
  • Collaborated closely with quality techs, engineering and production teams to identify root causes and develop corrective actions for recurring defects
  • Assisted in-line quality leadership with walk backs and retrieving 'clean points' to stop ongoing issues
  • Utilized Inline Quality reporting dashboards to track defects, ensuring immediate containment and working with cross-functional teams to prevent recurrence
  • Assist leadership in Kaizen project to reduce 'waste' using TIMWOOD method by thing individual inspection times and correcting directional flow of inspections
  • Oversee the training of associates on defect identification, analysis, and problem-solving techniques to improve team performance and reduce defect rates

Sales Consultant

AT&T
10.2021 - 02.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.

Data Management

Ergo Genesis
11.2019 - 08.2021
  • Analyzed and summarized financial data sheet to inform on decisions and evaluate future earning
  • Provided timely and accurate reports to senior management based on sales earnings
  • Directed successful implementation of new software system, enhancing data management and operational efficiency.
  • Enhanced program efficiency by streamlining processes and implementing improvements in data management.

Freight Team

Home Depot
02.2016 - 08.2018
  • Achieved Silver Homer Award by being recognized 9 times by upper management
  • Verify both incoming and outbound deliveries were shipped safely to or front store
  • Provide exceptional customer service by answering all customer questions and provide examples of how to use products
  • Break down delivered pallets and organize items
  • Streamlined order processing by diligently picking, packing, and preparing shipments for transport.

Education

Associated - Business Management

BLINN College
06.2019

Skills

  • Microsoft Powerpoint
  • Microsoft Excel
  • Team Player
  • Task Prioritization
  • Communication and Interpersonal Skills
  • Training & Mentoring Associates
  • Flexible & Adaptable to Changing Business Needs

Languages

Spanish
Native or Bilingual

Timeline

Quality Inspector

TESLA
03.2023 - Current

Sales Consultant

AT&T
10.2021 - 02.2023

Data Management

Ergo Genesis
11.2019 - 08.2021

Freight Team

Home Depot
02.2016 - 08.2018

Associated - Business Management

BLINN College

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Yovani Urbano