Summary
Overview
Work History
Education
Skills
Timeline
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Yovanna Lopez

Cutler,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Allstate Insurance Co
03.2021 - 01.2023
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.

Intake Management Specialist

Galilee Center
01.2021 - 04.2021
  • Schedule appointments for clients
  • Meet with clients to gather all required information and perform an interview
  • Email all gathered information and applications for approval
  • Email and telephonically reach out to clients upon approval
  • Collected, arranged, and input information into database system.

Server/Bartender

01.2018 - 01.2020
  • Serviced guests directly to ensure the highest level of customer service and satisfaction
  • Controlled high amounts of cash and sales orders resulting in higher sales for establishment
  • Delivered food and drink orders rapidly supporting restaurants food and drink quality standards.

Server/Shift Leader

Dennys
01.2016 - 01.2018
  • Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience
  • Insuring employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions
  • Reviewed expense and revenue reports for forecasting future shifts while maintaining labor cost low.

Cashier

Mercado Sol del Valle
01.2015 - 01.2016
  • Handle cash, credit or check transactions with customers
  • Scan goods and collect payments while ensuring pricing is correct
  • Resolve customer complaints, guide them and provide relevant information

Server/Bartender

The Safari Restaurant
01.2012 - 01.2015
  • Performed food serving, bartending, cash handling, and monitoring/ inspecting food and beverage deliveries
  • Assisted management directly to organize food & beverage events for night club hours
  • Inform customers about food and drink menu items while upselling selected menu items.

Education

California Resident Personal Lines Broker-Agent License -

Precision High School
Phoenix, AZ

High School Diploma - undefined

Skills

  • Highlights of Qualifications:
  • Knowledgeable in multiple Point of Sale Systems
  • 10 years experience in providing excellent customer service
  • Sell Policies
  • Client Needs Analysis
  • Policy Writing
  • Stop-Loss Policies
  • Property and Casualty Insurance Sales
  • Asset Protection Expertise
  • Marketing Strategy Development

Timeline

Insurance Agent

Allstate Insurance Co
03.2021 - 01.2023

Intake Management Specialist

Galilee Center
01.2021 - 04.2021

Server/Bartender

01.2018 - 01.2020

Server/Shift Leader

Dennys
01.2016 - 01.2018

Cashier

Mercado Sol del Valle
01.2015 - 01.2016

Server/Bartender

The Safari Restaurant
01.2012 - 01.2015

California Resident Personal Lines Broker-Agent License -

Precision High School

High School Diploma - undefined

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Yovanna Lopez