Yovannah Martinez
San Diego,CA
Summary
Seeking a position as a Flight Attendant. Bringing forth a positive attitude, and the desire to serve and assist with dedication. CPR and First Aid Certified, and experienced in working through challenges with a calm and productive demeanor.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Ariat International
11.2023 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths..
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Care Provider
Self Employed Services
10.2019 - 11.2023
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Kept individuals safe by removing hazards and correcting problems.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Ramp Agent
American Airlines
11.2022 - 09.2023
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Operated equipment while observing standard safety procedures.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
Medical Assistant Manager
PALM CARE PHARMACY
11.2021 - 03.2022
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Collaborated with store manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
Operations Manager, Customer Experience
24 Hour Fitness
03.2017 - 09.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction ratings by implementing new training programs for staff.
Ticket Agent
Aeromexico San Diego
03.2019 - 07.2019
- Passenger Check-in
- Greet and assist all customers in a prompt, friendly and courteous manner over the phone and in person
- Handle cash, credit card transactions with accuracy and properly account for all collections and conduct proper airline closeout procedures
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents.
Ramp Agent
Delta Global Services
03.2019 - 07.2019
- Perform wing walk duties to protect the aircraft wing from equipment in the path of push back and maintain visual contact with the pushback driver to alert the driver of any danger
- Load/unload luggage
- Maintain safety and security on the ramp at all times
- Operate ramp equipment, tugs, belt loaders
- Service aircraft such as cleaning lavatories and cabin.
Cashier Assistant Manager
Farm Fresh Market
02.2013 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
Education
Certificate - Medical Assistant Certificate
PIMA Medical Institute
10.2021
HS Diploma - General Education
Mar Vista Senior High
06.2012
Skills
- Decision Making
- Adaptability
- Communication
- Ability to Multitask
- Communication Skills
- Critical thinking and problem solving
- Effective Time Management
- Creative Problem Solving
- Bilingual
- Revenue Generation
- KPI Tracking
- Operations Management
- Hiring and Training
- Loss Prevention
- Problem-Solving
- Proficient in Microsoft
- Customer Service and Engagement
- Upselling and Cross Selling
- Regulatory Compliance
- Goal Setting
- Data Management
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Ariat International
11.2023 - Current
Ramp Agent
American Airlines
11.2022 - 09.2023
Medical Assistant Manager
PALM CARE PHARMACY
11.2021 - 03.2022
Care Provider
Self Employed Services
10.2019 - 11.2023
Ticket Agent
Aeromexico San Diego
03.2019 - 07.2019
Ramp Agent
Delta Global Services
03.2019 - 07.2019
Operations Manager, Customer Experience
24 Hour Fitness
03.2017 - 09.2019
Cashier Assistant Manager
Farm Fresh Market
02.2013 - 05.2018
Certificate - Medical Assistant Certificate
PIMA Medical Institute
HS Diploma - General Education
Mar Vista Senior High
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