YOVANNA KARINA HINOSTROZA ROMANI
Torrance,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
SWEET MOMENTS PERUVIAN
SWEET MOMENTS PERUVIAN
07.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
EL MANJAR
EL MANJAR
05.2014 - 02.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
RESTAURANTE PERUANO
RESTAURANTE PERUANO
10.2008 - 04.2014
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Managed payroll, daily deposits, and cost controls.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
POLLOS A LA BRASA - CURSO PROFESIONAL DE POLLOS A LA BRASA
FUEGO & ASADO
WEB06.2022
Associate of Arts - FINALIZACION DEL CURSO
COCINA PERUANA: CEVICHES Y MARISCOS
WEB07.2021
Bachelor of Arts - PASTELERIA Y PANADERIA
INSTITUTO GASTRONOMICO D'GALIA
LIMA PERU12.2015
Bachelor of Science - Accounting And Business Management
UNIVERSIDAD NACIONAL FEDERICO VILLARREAL
LIMA PERU12.2001
Skills
- Decision-Making
- Excellent Communication
- Flexible and Adaptable
- Multitasking Abilities
Timeline
SWEET MOMENTS PERUVIAN
SWEET MOMENTS PERUVIAN
07.2021 - Current
EL MANJAR
EL MANJAR
05.2014 - 02.2016
RESTAURANTE PERUANO
RESTAURANTE PERUANO
10.2008 - 04.2014
POLLOS A LA BRASA - CURSO PROFESIONAL DE POLLOS A LA BRASA
FUEGO & ASADO
Associate of Arts - FINALIZACION DEL CURSO
COCINA PERUANA: CEVICHES Y MARISCOS
Bachelor of Arts - PASTELERIA Y PANADERIA
INSTITUTO GASTRONOMICO D'GALIA
Bachelor of Science - Accounting And Business Management
UNIVERSIDAD NACIONAL FEDERICO VILLARREAL
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