Yovela Kelly
Baytown,TX
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Personable staffing analyst with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Unit Administrative Assistant
Houston Methodist
08.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed an average of 40 calls per shift of loved ones being able to reach patients, and taking messages for the nurses when they were preoccupied.
Staffing Analyst
Houston Methodist
02.2022 - 08.2022
- Developed and implemented on boarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Managed work schedules for +100 employees of nurses and techs, to avoid unbalanced shifts.
- Available to +100 employees via email, call or texts to help with scheduling or missing hours worked
Unit Administrative Assistant
Houston Methodist
06.2020 - 02.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
CNA
Houston Methodist
06.2018 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Bay Area Regional Medical Center
07.2014 - 05.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Nursing
Pikes Peak Community College
Colorado Springs, CONo Degree - Nursing
Lee College
Baytown, TXHigh School Diploma -
Del Valle High School
Del Valle, TX03.2007
Skills
- Patient Referral
- Computer Proficiency
- Calendar and Appointment Management
- Outpatient Procedures
- Equipment Orientations
- Affirmative Action Guidelines
- Microsoft Office
- Organizational Standards
- Maintain Employment Records
- Remote Conferencing and Communication
- Employment Data Tracking
- Hiring and Staffing
Timeline
Unit Administrative Assistant
Houston Methodist
08.2022 - 04.2023
Staffing Analyst
Houston Methodist
02.2022 - 08.2022
Unit Administrative Assistant
Houston Methodist
06.2020 - 02.2022
CNA
Houston Methodist
06.2018 - 06.2020
CNA
Bay Area Regional Medical Center
07.2014 - 05.2018
No Degree - Nursing
Pikes Peak Community College
No Degree - Nursing
Lee College
High School Diploma -
Del Valle High School
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