Yovelys Alvarez-Lara

• Identify the most suitable recruitment channels for various vacancies up to senior management level roles
• Conduct initial conversations with candidates to better understand their backgrounds and to answer their questions
• Proactively follow up with candidates and hiring managers; respond quickly to any requests to ensure a stellar recruiting experience
• Coordinate calendars with candidates and hiring managers to schedule interviews
• Support onboarding activities
• Deliver regular status reports on recruitment progress
• Serve as a Brand Ambassador to engage candidates through employment branding, digital recruitment marketing and local hiring events and career fairs
• Assist with building talent pipelines and proactively engage with top talent.

• Point of contact for HR answering telephones, mail distribution, customer service & supporting the EDHR.
• Supported HR transactional processes related to on-boarding and HR/CMS database.
• Responsible for reviewing and processing payroll actions.
• Assisted with the recruitment process including posting positions, scheduling, and coordinating interview search committees.

• Managed and supervised the day-to-day business operations including a home-city fleet exceeding 200+ cars
• Responded and addressed all customer's inquiries while providing excellent customer service
• Provided resolution on issues in a fast-paced, deadline driven environment
• Developed and maintained relationships with service managers, body shop managers, insurance companies, and corporate clients tailoring our services to fit their needs
• Recruited, hired, and trained new employees
• Participated in quarterly meeting regarding branch performance and revenue goals.

Management Assistant - January 2021–April 2021 - Boston Logan Airport, MA

• Maintained customer service and satisfaction and develop new sales pitches to increase sales and customer base
• Conducted outside marketing and market research to obtain new clients and accounts
• Developed relationships with existing accounts, conduct weekly sales meeting and visits with clients and account holder
• Served as the face of Enterprise for customers and partners and the behind-the-scenes operational expert

Rental Management Trainee - July 2020 –December 2020 - Downtown Boston, MA

• Provided high quality customer service by educating consumers on affordable insurance options
• Performed phone calls to guarantee customer awareness of rental-car procedures before retrieval
• Escorted customers to rental vehicles and assisted in safety inspections before departure
• Provided transportation for customers from business branch to their respective housing accommodation
• Continuous training on all policies and procedures.